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How to Apply

In order to be considered for this position, candidates must attach a resume that includes work and education history.

A cover letter is also required for consideration for this position and should be attached as the first page of your resume document. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Responsibilities*

Under direct supervision, respond to phone, walk-in and email inquiries from prospective students, providing appropriate general information and assistance, and directing to appropriate resources as necessary.  Respond to applicant inquiries regarding application status, providing up-to-date information on document submission, online recommendations, etc.

Under direct supervision, maintain and update applicant records during the application process; maintain the graduate student communication plan, entering prospective student records in the designated databases from mail and phone inquiries.

Answer multi-line telephone, routing and responding to routine calls appropriately.  Receive visitors, assisting and referring to other office or University resources as necessary. Receive, sort and distribute mail and courier packages daily. Print routine letters and prepare materials for mailings to inquiries daily. Deliver to mailroom for outgoing delivery (or prepare for temporary student workers to complete this task when available.)

Under direct supervision, communicate daily by email and/or phone to assist all applicants who respond to their application status email needing routine assistance.  Refer to appropriate staff to assist the applicant as necessary.

Maintain office electronic and paper filing systems, imaging and filing routine documents, creating new files and purging outdated files according to established timelines.  Maintain files for applicants seeking student visas, and route to International Center daily as complete.  Under direct supervision, assist with preparation of electronic files at deadlines and as needed, reviewing for accuracy, completeness and orderliness.  Route completed electronic application files to departments.  Maintain electronic record of routing status for application files, and visa files.

Maintain office supplies and materials, ordering via standard university ordering systems in a timely and efficient manner, to assure smooth operation of office functions and procedures.  Organize and maintain storage for all supplies and print materials. Maintain neat and orderly reception area for visitors. Assist with graduate student open houses, orientations, and other department recruitment events.  Related duties as assigned by the supervisor.

Required Qualifications*

  • High school education or equivalent is required; Associates degree is preferred.
  • Demonstrated customer service skills and 1-2 years of related experience.
  • Ability to operate computer to access, enter, edit and retrieve records, documents and data in standard display formats; ability to interpret data from multiple sources accurately.
  • Ability to type on computer with speed and accuracy.
  • Strong written and oral communication skills.
  • Ability to operate a multi-line phone, copier, scanner and other standard office equipment.

Work Schedule

The position will be part-time at 30 hours per week (75% FTE). Selected applicant must be able to work remotely and/or on campus as directed by supervision.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.