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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

BASIC FUNCTION AND RESPONSIBILITY

To schedule appointments primarily by telephone in an ambulatory setting; to interview patients to determine appropriate clinic, clinician, and time allotment based on patients’ medical complaints; register patient information, including demographics and insurance; demonstrating Service Excellence at all times. 

Responsibilities*

Screening Calls and Scheduling Appointments (71%)

  • Schedule new and return visits, determining appropriate resource within clinics based on symptoms and urgency of appointment request.
  • Screen calls involving medical and psychiatric emergencies and direct to appropriate source or initiate electronic message to resource on behalf of patient.
  • Determine the necessity within established guidelines for immediate attention for patient conditions of an emergent nature.
  • Reschedule appointments due to unexpected clinician unavailability; assess patient needs to determine the urgency of scheduling a return visit.
  • Initiate, maintain, and follow-up with scheduling appointments on wait lists.
  • Process In-Basket scheduling requests and referrals in work queues.
  • Enter prescription refill requests into computer system.

Registration (20%)

  • Register patient demographics and insurance information into the computer and update in a timely fashion.
  • Determine eligibility status and guide patients to status that should be most beneficial.

Other Duties (9%)

  • Provide information to patients regarding services at UHS and the community (policies and procedures, cost of health care visits).
  • Monitor, several times a day, the cancellation voicemail and relay information to appropriate clinics.
  • Provide outside referral information to the public who are not eligible for UHS.
  • Obtain and manage confidential and sensitive information.
  • Handle patients who may be reacting to the unexpected appointment cancellations.
  • Other duties, as assigned.

Required Qualifications*

  • High school diploma or equivalent.
  • Six months to one year of clerical experience in a medical setting.
  • Some knowledge of medical terminology.
  • Basic computer and data entry skills.
  • Excellent communication and customer service skills.
  • Telephone appointment scheduling experience.

Desired Qualifications*

  • Demonstrated ability to be effective in a fast-paced medical setting.
  • Previous electronic medical record experience.
  • Demonstrated ability to work independently and as a member of a team.
  • Demonstrated ability to multi-task and problem solve.
  • Bi-lingual or multi-lingual skills desired.

Additional Information

Please note: Relocation will not be offered for this position

This role may have reporting obligations under Title IX and Clery

Starting salary may vary depending on qualifications, experience, and education of the selected candidate.

Shift/Days:  Days/M-F with rotating Saturdays (8 am – 12 pm)

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U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.