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Job Summary

Responsible for arriving, scheduling and closing appointments and supporting clinic operations. Provide and promote exceptional customer service for referring physicians, patients and their families served at the Kellogg Eye Center

Mission Statement

The Kellogg Eye Center of the University of Michigan is dedicated to enhancing quality of life by preserving and restoring vision. Our guiding principles are teamwork, caring, innovation and integrity.

TeamworkWe are a collegial, productive and collaborative community.

Caring:        We are respectful and compassionate.

InnovationOur curiosity drives innovation and the quest for knowledge.

Integrity:     Our ethics are built on openness, honest and trust.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • Retirement Savings Opportunities

Responsibilities*

  • Provide check in and check out services to patients
  • Schedule new and return visits determining appropriate sub-specialty within a clinic based on symptoms described and urgency of the appointment request
  • Schedule patients for consultations in other clinic diagnostic studies and ambulatory surgery, determining the sequence and coordinating times
  • Instruct patients on preparations needed for appointments
  • Maintain and update appointment schedules based on change in availability of medical and other professional staff
  • Complete financial documents including type of visit, reason for service, charge for service and diagnostic code
  • Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy
  • Provide information to patients regarding billing procedures
  • Determine the necessity within established guidelines for immediate attention conditions of an emergent nature
  • Reconcile clinic cash collections daily and making deposit
  • Accept records and perform document imaging
  • Assist in scheduling patients for outpatient surgery
  • Manage referral and pre-service work queues
  • Other duties as necessary and directed by manager

Required Qualifications*

ASSISTANT LEVEL:

  • High school graduate or equivalent education and a 0 - 2 years of experience required
  • Excellent attendance record
  • Excellent organizational and interpersonal skills
  • A professional and positive image when interacting with patients, faculty and staff, and have excellent grammar and communication skills.
  • Excellent time management skills
  • Able to work independently and as an integral part of a team

ASSOCIATE LEVEL:

  • High school graduate or equivalent education and a minimum of 1 - 2 years of experience required
  • Excellent attendance record
  • Excellent organizational and interpersonal skills
  • A professional and positive image when interacting with patients, faculty and staff, and have excellent grammar and communication skills.
  • Excellent time management skills
  • Able to work independently and as an integral part of a team
  • Able to share work processes and support the training of new staff

INTERMEDIATE LEVEL:

  • High school diploma or GED,
  • 1 - 2 years of experience in a health care setting, or 3 - 4 years of relevant work experience
  • Knowledge of basic medical terminology
  • Respectful and compassionate attitude promoting service excellence.
  • Excellent communication skills.
  • Excellent attendance record.
  • Ability to prioritize assignments and work load.
  • Excellent time management skills.
  • Demonstrate flexible and creative problem solving skills.
  • Able to work independently and as an integral part of a team
  • Demonstrate skill in introducing new processes and training staff
  • Demonstrate skill in supervising staff
  • Demonstrate integrity and commitment to meeting or exceeding the needs of our patients and referring physicians.
  • Ability to develop and maintain collaborative and collegial interactions with patients, family members, caregivers and coworkers.
  • Excellent keyboarding skills.
  • Ensure that patients with urgent medical needs are scheduled in accordance with triage guidelines and clinic schedules adjusted for patient care and clinic flow purposes.

Desired Qualifications*

  • Associates or Bachelor’s Degree
  • Experience or knowledge in the field of ophthalmology
  • Previous experience with MiChart (Epic) or other electronic medical record (EMR)
  • Experience working within a large, complex health care setting
  • Proficient in programs and applications for reporting of metric data
  • Familiarity with University policies and KEC guiding principles that promote Caring, Teamwork, Integrity and Innovation

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.