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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Division of Pulmonary and Critical Care Medicine is seeking a full-time Patient Services Intermediate Referral Coordinator to provide patient coordination and scheduling support to the Interventional Pulmonary Program and other Pulmonary Services as needed.  We are actively seeking a compassionate, enthusiastic, and patient-oriented individual who will share in the goal of creating the ideal experience for our patients and families and employees.  The ability to work as part of a team is essential to the success of a person in this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  •  Retirement Savings Opportunities


  • Exercise initiative, independent judgment, and a service-oriented attitude while scheduling patients for operative procedures within an ambulatory care setting.
  • Coordinate and schedule all appointments required for the patients to be seen in the clinic as well as relevant studies and tests as directed.
  • Reschedule clinic appointments that have been canceled/delayed.
  • Complete insurance authorizations and obtain insurance approvals for surgeries and diagnostic tests using established insurance company guidelines.
  • Complete management and handling of in-basket correspondence.
  • Perform other clinical duties as assigned including, but not limited to faxes, copying and scanning as needed.
  • Responsible for gathering outside records prior to patients scheduled clinic visit.
  • Manage Patient Education materials and update as needed based on feedback from patients, nursing, and physicians
  • Manage Scheduling Guidelines document and update as needed
  • Processing referrals using established insurance company guidelines and Payers at a Glance.
  • Monitor and review upcoming IP clinic appointments to ensure all records were received and all tested completed
  • Facilitating appointment scheduling for specialty services.
  • Providing relevant insurance information and updates to staff, providers and managers (e.g. managed care changes, terminated contracts).
  • Working closely with providers, clerical and clinical staff on referral processes to understand and proactively identify and resolve referral issues.
  • Assisting in developing new process and procedures.
  • Mentoring, orienting and supporting new staff and assisting with on-the-job training. Provide backup support to OR scheduler

Required Qualifications*

  • High School Diploma or GED
  • A minimum of 3 years of previous work experience working with the public.
  • Prior experience performing complex scheduling
  • Familiarity with obtaining medical records or professional medical billing
  • Demonstrated ability to interact with a diverse population
  • Strong organizational and prioritization skills
  • Demonstrated record of excellent attendance
  • Exhibits professional and positive image when interacting with patients, faculty, and staff
  • Able to handle multiple responsibilities in a fast-paced environment with accuracy
  • Demonstrated ability to work well under pressure and meet deadlines
  • Demonstrated strong problem-solving skills
  • Demonstrated excellent customer service skills with the public
  • General office practice experience is required
  • Demonstrated excellent verbal and written skills
  • Exceptional interpersonal skills and the ability to work well within a team
  • Ability to communicate effectively
  • Demonstrated active listening and information technology skills

Desired Qualifications*

  • EPIC/MiChart experience.
  • Experience working within a large, complex health care setting. 
  • Prior experience performing complex scheduling.
  • Ability to understand medical documentation and general knowledge of medical terminology.
  • Knowledge of university policies & procedures.

Work Schedule

8:00 – 5:00 Monday - Friday 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.