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Job Summary

The Department of Pathology, Division of Pathology Informatics is seeking a team member to fill a Business Systems Analyst, Senior position. Under general direction, the business systems analyst senior formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Must be able to devise or modify procedures and processes to solve complex problems related to the laboratory workflow, taking into account laboratory information system (LIS) limitations, operating time, and form of desired results. Includes analysis of department and user needs, documentation of requirements, and translation of the analysis into configurations needed to implement the procedure or process. Participates in staff development, cross-training, and mentors less-experienced analysts. Able to work at a high technical level while considering the business implications of new developments and techniques to the current and future business environment. Is able to analyze, compare and evaluate various courses of action and make independent decisions on matters of significance, free from immediate direction, while maintaining communication with division and department leadership. Must be able to work independently on projects when given a concrete project plan and tasks.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  •  Retirement Savings Opportunities


  • Assist with coordinating software version upgrades and corrections as needed
  • Participate in test/database build activities across different clinical laboratory functional areas
  • Protects the integrity of the data and escalates issues appropriately
  • Provide technical assistance and support to areas involved with database and hospital information system management, the LIS and electronic medical record (EMR)
  • Create testing plans and use cases for new software versions and patches
  • Create testing scripts for current and future workflow
  • Create project plans and timelines for new projects and directives
  • Present information in regard to LIS and lab workflow on a variety of platforms and in meetings
  • Formulate and define system scope and objectives of projects
  • Analyze, compare and evaluate solutions independently based on the laboratories needs
  • Develop standard operating procedures for using the LIS and auxiliary software
  • Communicate procedural changes to affected users and analysts
  • Assist and implement workflows/workflow changes within the laboratories and LIS
  • Test and validate software and interfaces, as requested
  • Document and track new issues within the LIS and EMR
  • Train new employees, current and visiting pathologists, students, and support staff as needed
  • Keep manager and directors informed of issues as they arise
  • Adhere to all accreditation requirements with regard to the LIS and E H R
  • Daily troubleshooting and follow up regarding E H R and other HIS issues
  • Review and troubleshoot error queues as needed
  • Coordinate HIS setup, validation and scheduling change implementation for instrument and system interfaces

Required Qualifications*

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

  • Bachelor’s degree in a related field (laboratory science or computer science) and/or 5 or more years of relevant experience for Senior level required.
  • Bachelor's degree in a related field (laboratory science or computer science) and/or 3 or more years of relevant experience for Intermediate level required.
  • 3 or more years of experience working is a large complex healthcare environment required for both levels

Desired Qualifications*

  • Understanding of the clinical laboratories and their workflows within a large hospital system, with particular interest in the Anatomical Pathology (AP) and Molecular Pathology labs
  • Understanding of large healthcare organizations and data structures
  • Experience supporting laboratory information systems (LIS) such as SCC Soft Computer
  • Experience with interfaces at a healthcare facility, including working knowledge of the HL7 messaging protocol
  • Self-motivated, curious, able to troubleshoot issues and find novel solutions to customer problems
  • Ability to work with teams; must be able to communicate well with others
  • Ability to work independently, reaching out to business partners and customers when necessary

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.