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A cover letter is required for consideration for this position and should be attached as the first page of your resume.  The cover letter should address your specific interest in the position and outline skills and experiences that directly relate to this position.

Job Summary

The Assistant Director for Advising and Eligibility oversees the Federal Title IV student aid compliance responsibilities for the Return of Title IV process and State Aid Programs reconciliation, and serves as a member of the unit management team. This position supervises team members and assists with the general management of staff including performance management, development of new policies and procedures and other human resource matters. The ideal candidate will provide expertise in financial aid eligibility determination and in client-service expectations, coordinate customer contact work, employee leave requests, and scheduling for the Advising & Eligibility unit in the Office of Financial Aid.


This assistant director will play a key role in our enrollment management partnerships, directly interacting with the Office of Undergraduate Admissions and the Office of New Student Programs, in addition to the Division of Student Life to provide financial aid information and support for recruitment and orientation activities on campus.

Who We Are

Headed by the Interim Vice Provost for Enrollment Management, the Office of Enrollment Management provides campus-wide leadership in executing the strategic recruitment, admission, enrollment, records management and student financial support functions for the university. OEM is committed to envisioning, creating, and sustaining an effort that will lead to the optimal academic, student, and staff experience through the development and implementation of data-driven strategies, collaborative partnerships, and sustained investments in technological resources and a talented and capable workforce. Our reporting units work strategically with the schools and colleges, leveraging expertise and best practices across the Offices of Admissions, New Student Programs, Financial Aid, and the Registrar.

OEM is committed to pursuing deliberate efforts to ensure that our campus is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by building a critical mass of diverse groups on campus including staff, students and creating a vibrant climate of inclusiveness, we can more effectively leverage the resources of diversity to advance our collective capabilities.

For more information about OEM including our diversity, equity and inclusion strategic plan visit the Enrollment Management website.



Federal and State Aid programs

  • Primary responsibility and oversight of the Return of Title IV Funds and State aid programs review and adjustment process.  This includes maintaining current knowledge of statues and regulations, compliance requirements, and making recommendations where appropriate for process changes and innovations.
  • Serves as community-facing contact for State Aid programs and Return of Title IV Funds questions.
  • Participates in development of forms and informational materials.
  • Primary responsibility for Office of Financial Aid representation at orientation and recruitment events on campus in partnership with the Office of New Student Programs, the Office of Undergraduate Admissions, and the Division of Student Life.
  • Provides processing, presentation and other assistance as required during peak recruitment and/ or processing periods. 
  • Ensures unit director is informed of issues and concerns as they arise.













Management and Supervision

  • Manages customer contact workflows, employee leave requests, and scheduling for the unit.
  • Assists Associate Director for Advising and Eligibility with general supervision of daily activities within the advising and eligibility unit. Assigns and monitors workflow, develops and documents procedures, provides general instruction/updates, facilitates communication with other OFA units, and advises Associate Director of issues/activities/concerns.
  • Supervises assigned financial aid staff.  Assists in hiring, selection and development of staff members including performance management.
  • Identifies issues and resolves problems.  Advises staff on pertinent issues (e.g. regulations, statistics, processing issues/ concerns/ ideas, etc.) and develops recommendations for approval.  Makes recommendations to Associate Director regarding employment, annual performance evaluations and merit program.


Advising and Eligibility

  • Manages escalated customer contact issues and complex financial aid problems in addition to hearing director-level appeals.
  • Processes financial aid application materials, including initial review, packaging, verification and follow-up.
  • Counsels and advises students and parents on available financial aid.  Assists students in making responsible financial decisions and in determining the possible effects in related areas.  Refers student to other offices and agencies as appropriate.
  • Assists financial aid staff assigned to the Dental School and the Business School with management and administration of the financial aid and scholarship activities.   Provides additional and/or backup coverage as needed.


Additional Responsibilities

  • Act in lieu of Associate Director, Senior Associate Director or Director as needed to represent the Office of Financial Aid at meetings, councils and/or professional events.
  • Maintains thorough knowledge of federal, state and University policies and regulations governing financial aid programs.
  • Represent the unit at work coordination meetings and participates as a task team member.  Represents OFA at professional conferences, workshops and other professional development activities as appropriate.
  • Other duties as assigned.

Supervision Exercised: Direct supervision of the daily activities of A&E staff in coordination with the other assistant directors in the unit. 

Supervision Received:  Position is supervised by the Associate Director for Advising and Eligibility.

Required Qualifications*

  • Bachelor’s Degree required.
  • Three years of financial aid experience.
  • Strong foundation in customer service and/or counseling.
  • Demonstrated understanding of related federal regulations and higher education policies.
  • Must be willing to travel and/or work weekend hours, especially during the spring and summer orientation season.
  • Outstanding verbal and written communication skills and strong interpersonal skills.
  • The ability to manage and organize complex information; ability to use analysis and critical thinking skills to solve problems.
  • Demonstrated commitment to diversity and equal opportunity. Experience with students and work environments of a diverse background.

Desired Qualifications*

  • Additional years of financial aid experience.
  • Experience or familiarity with related student service business processes such as student records, registration and student accounts.  
  • Demonstrates an ability to incorporate innovative practices into the workplace to enhance effectiveness and efficiency.
  • Experience with Return of Title IV Funds processing.

Additional Information

Please note: There is a need for the selected candidate to independently secure reliable internet access/wifi due to the current remote work arrangement. This position is typically expected to work on-campus, and the incumbent may be expected to do so upon direction, following public health and University guidelines.


Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

  • Generous time off
  • A retirement plan that provides two-for-one matching contributions with immediate vesting
  • Many choices for comprehensive health insurance
  • Life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.