How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experiences that directly relate to this position.
The Assistant Director for Advising and Eligibility oversees the Federal Title IV student aid compliance responsibilities for the Return of Title IV process and State Aid Programs reconciliation, and serves as a member of the unit management team. This position supervises team members and assists with the general management of staff including performance management, development of new policies and procedures and other human resource matters. The ideal candidate will provide expertise in financial aid eligibility determination and in client-service expectations, coordinate customer contact work, employee leave requests, and scheduling for the Advising & Eligibility unit in the Office of Financial Aid.
This assistant director will play a key role in our enrollment management partnerships, directly interacting with the Office of Undergraduate Admissions and the Office of New Student Programs, in addition to the Division of Student Life to provide financial aid information and support for recruitment and orientation activities on campus.
Who We Are
Headed by the Interim Vice Provost for Enrollment Management, the Office of Enrollment Management provides campus-wide leadership in executing the strategic recruitment, admission, enrollment, records management and student financial support functions for the university. OEM is committed to envisioning, creating, and sustaining an effort that will lead to the optimal academic, student, and staff experience through the development and implementation of data-driven strategies, collaborative partnerships, and sustained investments in technological resources and a talented and capable workforce. Our reporting units work strategically with the schools and colleges, leveraging expertise and best practices across the Offices of Admissions, New Student Programs, Financial Aid, and the Registrar.
OEM is committed to pursuing deliberate efforts to ensure that our campus is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by building a critical mass of diverse groups on campus including staff, students and creating a vibrant climate of inclusiveness, we can more effectively leverage the resources of diversity to advance our collective capabilities.
For more information about OEM including our diversity, equity and inclusion strategic plan visit the Enrollment Management website.
Federal and State Aid programs
Management and Supervision
Advising and Eligibility
Supervision Exercised: Direct supervision of the daily activities of A&E staff in coordination with the other assistant directors in the unit.
Supervision Received: Position is supervised by the Associate Director for Advising and Eligibility.
- Bachelor’s Degree required.
- Three years of financial aid experience.
- Strong foundation in customer service and/or counseling.
- Demonstrated understanding of related federal regulations and higher education policies.
- Must be willing to travel and/or work weekend hours, especially during the spring and summer orientation season.
- Outstanding verbal and written communication skills and strong interpersonal skills.
- The ability to manage and organize complex information; ability to use analysis and critical thinking skills to solve problems.
- Demonstrated commitment to diversity and equal opportunity. Experience with students and work environments of a diverse background.
- Additional years of financial aid experience.
- Experience or familiarity with related student service business processes such as student records, registration and student accounts.
- Demonstrates an ability to incorporate innovative practices into the workplace to enhance effectiveness and efficiency.
- Experience with Return of Title IV Funds processing.
Please note: There is a need for the selected candidate to independently secure reliable internet access/wifi due to the current remote work arrangement. This position is typically expected to work on-campus, and the incumbent may be expected to do so upon direction, following public health and University guidelines.
Benefits at the University of Michigan
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.