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Job Summary

Direct, coordinate, and oversee the day-to-day operation of the Linen Distribution department including direct supervision of staff.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  •  Retirement Savings Opportunities


Includes scheduling, training, orientation, evaluation, mandatory requirements, delivery schedules, employee attendance, discipline, payroll, and monitoring of effectiveness of employee work completion. Act as linen liaison with all customers to expedite and resolve service issues. Meet periodically with Nurse Managers to discuss inventory levels for unit specific use and make adjustments as required using financial analysis and actual usage information as data substantiation. Promote safety environment by ascertaining that employees are working within set guidelines for pushing and pulling loads as directed. Act as department representative at daily institutional Safety Huddles, report service related issues to Manager and follow up on correction measures in response to any linen-related safety issues. Maintain the overall responsibility for institutional Lab Coat Program including supervision of Lab Coat Room Attendant. Oversee and verify daily linen billing to users. Interface with Environmental Services for coordination of removal of soiled linen from hospital on a timely basis. Interface with cooperative laundry service for receiving, returns, quality concerns, and service concerns. Direct Associate Supervisor's daily functions of interacting with customers and employees for the purpose of ensuring overall service level satisfaction. Conduct monthly staff meetings to provide feedback on operational as well as financial performance. Promote a working environment noted for effective cooperation and collaboration between programs, services and co-workers.

Required Qualifications*

Minimum High School Diploma or equivalent .. A minimum of 3 years of supervisory or proven lead experience in an environment that requires logistics knowledge. Experience in direct supervision of at least 10 to 12 employees.  Comfortable using desktop computer applications, especially Microsoft Excel and Microsoft Outlook.  Strong organizational skills and attention to detail.  Continuous improvement mindset.  Able to communicate professionally in English, both verbally and in writing.

Desired Qualifications*

Knowledge of Michigan Medicine internal units and full knowledge of linen products. Previous supervisory experience in a union setting.  Excellent customer service skills.  Previous experience in a distribution environment. Demonstrated knowledge of Michigan Medicine policies and procedures.  Knowledge of training and supervising techniques. Knowledge of the occupational hazards and safety precautions applicable to the work. Knowledge of labor relations and applicable AFSCME union contracts. Knowledge of equal employment opportunity policies and procedures. Ability to monitor and evaluate program and organizational performance in order to assess efficiency and effectiveness. Ability to maintain records and prepare reports.

Work Schedule

Work schedule will vary.  Must be available to work overtime, holidays, and weekends as needed.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.