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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The South Main Orthopaedic Surgery has an opening for an experienced, self-motivated, team oriented Patient Services Assistant.  This position is located at 2098 S. Main St. This role will be to provide skilled support and work collaboratively with other members of the South Main Orthopaedic Surgery Team.

Responsibilities*

This position will include a variety of patient support tasks including:

  • Check-in duties
  • Check-out duties
  • Answer incoming phone calls at Check in/Check out
  • Provide a warm welcome to patients entering the clinic
  • Explain a variety of forms and obtain patient signatures as required
  • Schedule follow-up appointments
  • Schedule specialty tests
  • Collect co-pays
  • Enter charge information into system
  • Reconcile drawers
  • Complete end of day processes
  • Communicate and work collaboratively with all clinic personnel (MA, faculty, residents, nurses, OR Schedulers) to address patient needs and issues when identified
  • Print medical information to facilitate the patients visit
  • Provide directions to other clinic locations (ie – Radiology and Orthotics & Prosthetics)
  • Obtaining authorizations for Occupational therapy and Orthotics and Prosthetics
  • Call for interpreters and transporters
  • Process documents to central imaging
  • Attend staff meetings as scheduled
  • Attend work group meetings as scheduled
  • Other duties as assigned

The successful candidate will be required to actively participate in the department’s Lean initiatives, Service Excellence programs, maintain M-learning compliance, specific procedure competencies and knowledge of regulatory agency requirements.  

Required Qualifications*

The preferred candidate will be responsible for meeting the highest standard of customer service while facilitating the communication between patients and families, general public, payers, referring physicians and other healthcare providers. 

  • Basic medical terminology competency is required. 
  • Candidates should have the appropriate skill set to be able to manage a fast paced work environment, heavy workload and be able to work a flexible schedule, per clinic need.
  • Applicants must have strong interpersonal and communication skills and work successfully in a team oriented atmosphere.
  • Ability to type at least 50 wpm and experience with email programs. 
  • High school or obtained an equivalent combination of education and experience is required.

Desired Qualifications*

  • Previous Orthopaedic experience
  • Previous experience working with MiChart/Epic care, as well as knowledge of University policies and procedures
  • Experiecne working within a large, complex healthcare system

Work Schedule

6:30am – 5:15pm (rotating shifts - may vary dependent upon clinical needs)

Monday – Friday (with the exception of meetings or coverage when necessary.  We utilize flex scheduling to off-set hours worked in excess of 8 in any one day).

Work Locations

2098 S. Main St. Huron Valley Professional building – South Main Orthopaedic Surgery Clinic

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.