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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary

University Health Service (UHS) provides a scope of health and wellness care to University of Michigan students, as well as primary care services for eligible UM faculty and staff.  UHS is actively seeing compassionate, enthusiastic and patient-focused individuals to join our campus team.  This position is conveniently located on campus near downtown Ann Arbor and minutes from the main hospital.

Job Summary

As a Medical Assistant (MA) for University Health Services, you will have the unique opportunity to provide care for U of M students, faculty, and staff. Not only will you have the ability to showcase your skills as a MA, you will also have an opportunity to build strong relationships with Physicians and Advanced Practice Providers. You will play an integral role within the University, and specifically within UHS. MAs are frontline in providing the highest quality care for students and other UM affiliated patients. We are eager to assist you in becoming a well-rounded employee, and to support advancement in your skills.


Patient Care 80%

  • Room patients and completing intake, including medication reconciliation and screening forms

  • Perform ear irrigations, suture/staple removal, EKGs, casting/splinting, ankle taping, urine drug screens and other point of care testing

  • Assist clinicians in the delivery of direct care and support operational functions including procedures

  • Act as chaperone during sensitive exams, diagnostic and therapeutic treatments

  • Provide routine patient prep instructions for some UHS procedures

  • Observe patient status, report changes, and document accordingly

  • Perform quality control/assurance for CLIA waived testing

  • Open and close clinic according to UHS guidelines

  • Problem-solve patient flow issues

  • Use infection prevention guidelines for patient rooms and equipment

  • Disinfect and maintain medical equipment

  • Administer injections appropriate to clinic protocols or by defined orders in the EMR, including, but not limited to immunizations

  • Clean, stock, organize patient care areas

  • Nasopharyngeal Covid swabbing

  • Mid Turbinate Covid swabbing, including educating and observing patient self collecting

Administrative 10%

  • Prepare and/or place orders for patient care supplies

  • Prepare medical instruments for transport for high level disinfection

  • May contact patients and arrange for appropriate testing, referrals, or follow-up

Other Duties as Assigned 10%

  • Participate in Quality Improvement activities

  • May prepare and/or  present ideas or explain workflow changes at team meetings

  • Various other duties deemed clinically appropriate and within the scope of practice designated by clinical staff and/or supervisor/designee

  • Reinforce instruction for patients and families according to the teaching plan established by a clinician

Required Qualifications*

Graduated from an Accredited Medical Assistant Program or combination of high school diploma or GED and a minimum of 3-6 months of work experience in a related field.

Desired Qualifications*

  • Ambulatory Care setting experience within the last 2-3 years

  • Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) Certification

  • Previous experience with MiChart (EPIC)

  • Diversity, Equity, & Inclusion (DEI) training

  • Bi-lingual or multi-lingual skills

Additional Information

Position Criteria:

  • Able to multi-task and work in a fast-paced, busy environment

  • Able to work in a team-centered environment

  • Able to take direction from multiple disciplines

  • Flexible to work between multiple areas

  • Communicate appropriately with patients, families, and members of the healthcare team

  • Demonstrated positive attendance and reliable work history


Work Schedule

This is a full-time, 40 hours per week position. Available to work 8 hour shifts between 7:00 AM – 6:00 PM, Monday through Friday. Routine schedule will be 9:00 AM – 6:00 PM on weekdays, plus rotating coverage for closing (stay until the last patient departs). Must be able to work occasional overtime, based on patient care needs. Standards of practice for patient services offered by staff within this job family, have the potential to include care offered via telehealth.


Physical requirements

You will be required to do some moderate standing and walking, as well as lift, position, push, and/or transfer patients.

Salary may vary depending on qualifications, experience, and education of selected candidate.

Please Note: Relocation will not be offered for this position.

This role may have reporting obligations under Title IX and Clery.



U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.