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Job Summary

The Michigan Medicine Laboratories (MLabs) Patient Care Technical Associate’s primary responsibility is to collect Nasopharyngeal and Mid-Turbinate swab specimens to facilitate COVID testing for the local dental community and other providers requiring testing for their patients through operation of an Ann Arbor drive through COVID-19 PCR test collection site. May also be required to perform clerical duties, such as label printing and telephone triage of arriving patients.

The Patient Care Associate performs and assists with specimen collection procedures, and may also be required to maintain equipment and provide direct patient care or miscellaneous technical support by performing delegated procedures of a specialized and technical nature, which may include setting up and maintaining specialized clinical equipment and performing delegated clinical or laboratory procedures. Provides routine but complex instructions for patient procedures, according to unit/department guidelines and as delegated by providers and/or Administrative Manager. Problem-solves issues related to the retrieval of medical information. Develops and recommends changes in patient care activities to improve the quality of patient care services.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


  • Perform exceptional patient service.
  • Input of patient information.
  • Order and/or prepare orders for patients.
  • Provides routine but complex instructions for patient procedures and treatments, as delegated by providers and/or Administrative Manager.
  • Perform naso-pharyngeal or mid-turbinate swab collection.
  • Open and close clinic according to Pathology guidelines.
  • Clean, stock, organize work area and cart.
  • Problem solve patient flow and communicate delays to patients.
  • Use infection prevention guidelines for patients and equipment.
  • May contact patients and arrange appointments for appropriate testing.
  • Completes clinical forms, and appropriate documentation along with data entry.
  • Complies with all Michigan Medicine departmental standards and expectations.
  • Supports the department’s commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes.
  • Other duties as assigned.

Required Qualifications*

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

  • Demonstrated commitment to Service Excellence is necessary.
  • Demonstrated good work habits, dependability, punctuality, flexibility and attendance necessary.
  • Respectful and compassionate attitude.
  • Collaborative and collegial, demonstrates integrity.
  • Keyboarding skills.
  • Moderate standing/walking, as well as lifting, pushing of equipment.
  • Exceptional interpersonal skills and the ability to work well within a team setting.
  • Ability to communicate effectively.

Desired Qualifications*

  • Graduation from a Medical Assistant program or an equivalent combination of education and 1-3 years of experience.
  • CMA or RMA Certification.
  • Knowledge of basic medical terminology.
  • Associate’s Degree in a Health area.
  • Previous experience with MiChart (EPIC).
  • Recent Ambulatory care experience within the last 2-3 years.
  • Diversity, Equity, & Inclusion (DEI) training.

Work Schedule

This is temporary position is up to 40 hours per week.  The unit is operational Monday through Saturday. Hours may vary/change based on need.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.