How to Apply
To be considered for this position, candidates must include a cover letter specifying their interest in and qualifications for this position. The cover letter should be the first page of your resume and uploaded as one document.
Being part of something greater, of serving a larger mission of discovery and care — that is the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It is adding a purpose to your profession. Work at Michigan and become a victor for the greater good.
This position will assist with the analysis of business processes and systems, reporting, provide production support, and work on new projects as they arise. As a member of the Systems and Research team, the Business System Analyst (BSA) will have an opportunity to work in a supportive and collaborative environment with other BSAs and cross-functional teams to support the needs of the Office of Undergraduate Admissions (OUA) and the University community.
Who We Are
Headed by the Interim Vice Provost for Enrollment Management, the Office of Enrollment Management (OEM) provides campus-wide leadership in executing the strategic recruitment, admission, enrollment, records management and student financial support functions for the university. OEM is committed to envisioning, creating, and sustaining an effort that will lead to the optimal academic, student, and staff experience through the development and implementation of data-driven strategies, collaborative partnerships, and sustained investments in technological resources and a talented and capable workforce. Our reporting units work strategically with the schools and colleges, leveraging expertise and best practices across the Offices of Admissions, New Student Programs, Financial Aid, and the Registrar.
OEM is committed to pursuing deliberate efforts to ensure that our campus is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by building a critical mass of diverse groups on campus including staff, students and creating a vibrant climate of inclusiveness, we can more effectively leverage the resources of diversity to advance our collective capabilities.
For more information about OEM including our diversity, equity and inclusion strategic plan visit the Enrollment Management website.
20% Design and/or modify systems with the purpose of improving production or work flow in addition to expanding systems to serve new purposes. Particularly responsible for improving business processes and procedures by initiating, recommending, analyzing, designing, and implementing changes. Assist in cooperative effort to improve implementation of Slate CRM and data exchange between Slate CRM and M-Pathways in undergraduate recruitment with associated undergraduate academic units and other University offices.
40% Provide production support on identified projects for OUA, the academic units, and other University offices requesting assistance. Manage process of loading prospect data, test scores, and web application files and work in conjunction with other members of the Systems and Research Team. Enhance and maintain products with 3rd party vendors (i.e. the OUA web application, testing agencies). Develop, maintain and support documentation for data loads and operating procedures. Audit data on a regular basis and ensure data integrity and accuracy.
20% Work with managers on recruiting, evaluating, and reporting needs. Leverage internal systems and data to answer questions and interpret data. Create and maintain Slate and Business Objects reports queries used throughout the Office. Develop new reports to help with the recruiting focus within the office. Convert data into concise understandable reports and create user-friendly data visualizations.
15% Work directly with managers and specialists to evaluate business procedures and problems. Determine the nature of the problem and then break it down into its component parts. Meet and consult with staff to specifically identify what information is being processed, where it comes from, and where it should go. May conduct written surveys, and observe employees performing tasks as a means to gather more in-depth information. On occasion, may assume a worker’s role to understand and document the processes being performed. Work productively and in cooperation with ITS and other Systems and Research Team members to improve business processes.
5% Prepare written specifications for developers to follow on new or existing systems requirements. Write and communicate detailed descriptions of records, files, documents used in processing, and data flow charts describing interrelationships of data elements to developers. Develop, test problems and debug systems. Participate and organize trial runs of new systems. Prepare technology documents, charts and diagrams relevant to the establishment and functioning of the entire operational system. Prepare charts and diagrams that represent a new system in terms which managers or non-data-processing personnel can understand. Consult with management throughout the process so as to confirm that the analyst and management agree on the parameters of the system. Prepare cost-benefit analyses of a newly proposed system.
- Bachelor's degree.
- Minimum 3 years of experience in related field
- Ability to construct complex SQL queries
- Ability to create data flow charts describing interrelationships of data elements
- Excellent analytical and problem-solving ability. Experience in identifying process improvements and suggesting solutions
- Excellent attention to detail and the ability to meet deadlines
- Demonstrated ability to communicate effectively, both verbally and in writing and to non-technical audiences
- Demonstrated ability to work in a diverse work environment
- Familiarity with PeopleSoft or other student information system
- Understanding of student data and reporting functions in an admissions environment
- Experience in a University setting preferably working in Admissions
Please note: There is a need for the selected candidate to independently secure reliable internet access/wifi due to the current remote work arrangement. This position is typically expected to work on-campus, and the incumbent may be expected to do so upon direction, following public health and University guidelines.
Benefits at the University of Michigan
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
- Generous time off
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.