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Job Summary

Provides general clerical support in a patient care environment. Arranges and coordinates support and ancillary services for patient care. Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival, telephone triage and administrative support.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

  • Accurately and efficiently schedules patient appointments utilizing Cadence.
  • Manages pre-arrival functions to assure all necessary information has been obtained for clinic visits.
  • Cross trained with the Medical Assistants willing to learn Venipuntcure
  • Serves as a resource for providers and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
  • Collects payments, co-pays and past due balances at patient check-in or check-out using established department guidelines.
  • Reconciles clinic cash collections and credit card transactions daily according to specified clinic standards.
  • Ensures completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges.

Required Qualifications*

  • High School Diploma or GED.
  • 3 – 4 years of experience.
  • Knowledge of basic medical terminology.
  • Prior experience performing complex scheduling.
  • Familiarity with obtaining medical records or professional medical billing.
  • Exceptional interpersonal skills and ability to work well within a team setting.
  • Communicates effectively.
  • Demonstrates active listening, written, verbal and information technology skills.

Desired Qualifications*

  • Knowledgeable in Aspect, Microsoft Excel, Word and Outlook
  • Experience working within a large, complex healthcare setting.
  • Familiarity with Michigan Medicine's electronic medical record systems (MiChart).
  • Knowledge of University of Michigan policies and procedures.

Work Schedule

Day Shift  8:30 a.m. -  5:00 p.m.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.