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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Purpose of Position:

Provide clinical support to nursing and clerical team managing incoming phone calls and patient requests, assisting in the prescription renewal process, communicating routine patient laboratory results, assisting in the completion of prior authorizations and other medically necessary forms, and assisting in the coordination of patient care plan and follow-up with referring physicians and their respective health care systems. 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


  • Complete routine patient phone calls communicating laboratory results and follow-up laboratory appointment information. Complete discharge phone calls.
  • Provide assistance to RNs for prescription renewals and prior authorizations.
  • Assist with triaging patient calls as delegated by nursing staff.
  • Complete routine patient phone calls to assess need for nursing intervention.
  • Provide effective management and support of the InBasket in MiChart.
  • Assist in the completion of patient assistant program forms, disability forms and other clinical forms required for patient care.
  • Participate in pre and post-operative education.
  • Contact patients and arrange appropriate testing, referrals or follow-up; document if test completed elsewhere or declines, (e.g. eye exam).
  • Schedule appointments, complete lab orders, consult requests, or providing the patient with an appointment when needed.
  • Develop, along with lead or supervisor and scheduler colleagues, standard work.
  • Review of registry data; identify improvement opportunities in preventive care and chronic disease care.
  • Work provider’s registry or exception report to resolve gaps in care.

Required Qualifications*

  • High School Diploma or GED
  • Graduation from a Medical Assistant program or an equivalent combination of education and experience (4+ years)  .
  • BLS required within three months of hire.
  • Recent experience caring for the Vascular Surgery or other surgical specialty patient population in an ambulatory care setting.
  • At least 1-3 year’ recent experience in ambulatory care setting.
  • Knowledge of basic medical terminology.
  • Experience in panel management including provider registry data and exception reports.
  • Moderate standing/walking, as well as, lifting, positioning, pushing and/or transferring patients.
  • Exceptional interpersonal skills and ability to work well within a team setting.
  • Communicates effectively.
  • Demonstrates active listening, written, verbal and information technology skills.

Desired Qualifications*

  • Bachelor's Degree
  • Associate's Degree in Health area
  • Certification as a Medical Assistant
  • Recent experience assisting nursing staff with results communication and forms completion.
  • Demonstrated competence in EPIC (MiChart) and Outlook.
  • Advanced vascular surgery knowledge.
  • Demonstrated ability to prioritize and problem solve.
  • Previously held a position on an inter-disciplinary committee.
  • Documented history of excellent attendance and punctuality.
  • Demonstrated competence in keyboarding and computer literacy is required, including Microsoft Office (Word and Excel).
  • Excellent customer service and time management skills are required.
  • Demonstrated ability to work well with a multidisciplinary team as evidenced by performance evaluations and references.
  • Flexibility and a willingness to undertake additional responsibilities as needed.
  • Moderate standing/walking, as well as, lifting positioning, pushing and/or transferring patients.
  • Exceptional interpersonal skills and ability to work well within a team setting.
  • Communicates effectively.
  • Demonstrates active listening, written, verbal and information technology skills.
  • Experience working within a large, complex health care setting.
  • Previous experience in continuing education to improve efficiencies/transition to new systems and train/educate other staff.

Work Schedule

Hours: 40

Shift: Day Shift, variable hours and days

Location: Cardiovascular Center  

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.