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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

SCHEDULING
  • Coordinate the scheduling of patient and physician appointments and referrals in Cupid and Cadence.
  • Maintain up-to-date and detailed scheduling requirements for the Interventional Radiology Department.
  • Coordinate Faculty schedules.
  • Schedule procedures on Faculty Outlook calendar.
  • Coordinate interventional procedures with other radiological studies and/or anesthesia.
  • Obtain outside films and labs prior to patient procedure.
  • Perform all other office duties related to the scheduling process.
  • Identify and track reoccurring scheduling/operational problems and participate in resolution.
 COMMUNICATION
  • Communicate/collaborate with internal and external customers to ensure an integrated approach to service.
  • Proactively serve as a liaison between customers and internal UMHS personnel to ensure adequate response and customer/patient satisfaction.
  • Collects accurate and complete data for documentation of all customer interactions.
  • Call and confirm patient appointments.
  • Answer incoming phone calls and triage to appropriate location.
  • Accurately record any phone messages in MiChart and assure they are forwarded appropriately.
  • Utilize paging system to contact appropriate staff as required.
PAPERWORK
  • Process and compile patient paperwork for exams and clinical staff.
  • Gather and distribute patient appointment reminders. 
  • Perform all other office duties related to the scheduling process.
  • Demonstrate ability to complete multiple tasks independently.
  • Identify and track reoccurring operational problems and participate in resolution.
  • Required to have knowledge and adhere to University and Departmental policies and procedures.
  • Maintain security of all databases and confidential personnel and patient information.

Required Qualifications*

  • Follow Radiology Gold Standard Customer Service guidelines consistently.
  • Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
  • Ability to work independently in an ever-changing and potentially stressful environment.
  • Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
  • Ability to spell correctly and use proper grammar. 
  • Good oral and written communication skills.
  • Strong organizational skills.
  • Excellent attendance record.
  • High School diploma or equivalent.
  • 3 years of experience
  • Knowledge of medical terminology
  • Prior experience performing complex scheduling
  • Exceptional interpersonal skills and the ability to work well in a team setting

Desired Qualifications*

  • Working knowledge of Cadence, Cupid, and/or EpicCare
  • Experience in a large complex health care environment.
  • Knowledge of university policies and procedures

Work Schedule

Day shift; Mon - Fri 8:00a - 4:30p

Work Locations

University Hospital
Level B1 Room D101

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.