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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Overview:

Michigan Medicine is home to multiple Collaborative Quality Initiatives (CQIs) coordinating centers which seek to address some of the most common, complex, and costly areas of surgical and medical care. With funding from Blue Cross Blue Shield of Michigan (BCBSM), the CQIs work collaboratively with health care providers throughout Michigan to collect data to a centralized registry. The data are analyzed and shared to identify processes that lead to improved delivery of care and outcomes, and guide quality improvement interventions. The Michigan Social Health Interventions to Eliminate Disparities (M-SHIELD) is a newly established CQI focused on addressing the social health needs of high-risk medical and surgical patients. The ultimate goal is to partner all CQIs with communities across the state to ensure all patients have access to social health interventions needed for optimal care and health outcomes

Each CQI is organized and facilitated by a Coordinating Center, led by Program Directors and Co-directors (physicians and nurses), and a Manager. A CQI’s staffing typically includes Quality Improvement (QI) coordinators, project managers, and analysts. The current role is for a novel CQI that will interface with all other existing CQIs as well as community partners across the state.

Role Summary:

The M-SHIELD CQI Program Manager will be a member of the Quality Department at Michigan Medicine. In partnership with the M-SHIELD Co-Directors, this employee is responsible for the day-to-day management of the M-SHIELD BCBSM sponsored CQI initiative, including program/project management support for the planning, design, and launch of the new statewide CQI focused on improving quality, value, and health equity by addressing the social determinants of health (SDOH).  

To address the social health needs of high-risk medical and surgical patients, M-SHIELD will work to (a) improve data capture of patients’ social health needs and (b) refer individuals to existing programs that address these needs in the communities where patients live. We will start by working with community “hub” programs in four geographic regions based on social service leadership initially implemented as Community Health Innovation Regions (CHIRs) under the State Innovation Model and coordinated by the Center for Health and Research Transformation (CHRT). These hubs will work to connect individuals with community-based organizations to meet social health needs: (1) Greater Flint Health Coalition’s Genesee Community Health Access Program, (2) The Jackson Collaborative Network’s Jackson Care Hub, (3) Livingston and Washtenaw Counties; MI Community Care, and (4) Kent County’s Community Integrated Health Network. Additionally, we will seek to build partnerships and grow the reach of MSHIELD’s community partnerships in the greater Detroit area and additional communities throughout the state.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • Retirement Savings Opportunities

Responsibilities*

Administrative Management: (25%)

  • Develop and manage annual statement of work, budget, and work plans

  • Update outcomes and quality improvement reports

  • Manage lead execution of new SDOH program

  • Maintain all contracts and subcontracts necessary for the operation of the M-SHIELD Partnering CQI. Understands terms of contracts and sub-contracts, prompts for renewal when necessary.  Works in coordination with procurement and the Quality Financial Analyst.

  • Oversee communications activity

  • Maintain current/update policies and procedures for M-SHIELD

  • Keep current on policy and regulatory changes at the state and national level that may impact M-SHIELD

  • Seeks funding opportunities and proposes program ideas that align with funding opportunities.

Collaboration with other CQIs: (25%)

  • Coordinate and lead meetings with program managers and directors of other CQIs to:

    • improve data capture relevant to SDOH

    • link patients with social health needs to community partners

    • identify opportunities to improve health equity and design programs to address disparities

  • Work with the CQI-wide data hub to optimize data collection strategies relevant to SDOH

  • Collaborate on SDOH-focused quality improvement plans of partnering CQIs

  • Track collaborative wide improvement in care relevant to MSHIELD interventions

  • Disseminate program evaluation findings to internal and external stakeholders and program leadership.

Collaboration with Community Health Partners: (25%)

  • Plan, conduct, and staff program meetings

  • Maintain collaborative relationships and provide day to day support for community health partners and M-SHIELD activities in other CQIs

  • Oversee the capture and interpretation of data regarding the success of referral, uptake, and follow-through of service delivery efforts by community partners

  • Engage internal and external program stakeholders

  • Disseminate program evaluation findings to internal and external stakeholders and program leadership.

Human Resources: (25%)

  • The Manager will play an integral role in building and maintaining the M-SHIELD team through hiring and supervising professional staff

  • Direct and coach team towards meeting goals of program

Required Qualifications*

  • Bachelor’s degree required 

  • Must have at least 3 years of project/program management experience with demonstrated results

  • Knowledge of health care delivery across the spectrum of inpatient, outpatient and community settings

  • Understanding of and experience addressing racial equity and social determinants of health

  • Candidate must have excellent project management and communication skills, including experience facilitating or providing project management to teams 

  • Excellent collaboration, interpersonal, meeting facilitation, presentation, written, listening, and verbal communication skills

  • Management or supervisory experience

  • Experience in developing and managing budgets

  • Ability to manage multiple competing priorities

  • Willingness to work in a highly collaborative environment

  • Flexibility to adapt to and lead a team through a changing environment 

  • Knowledge of Excel, Word and PowerPoint software

  • Ability to travel within the state of Michigan to conduct meetings with community stakeholders and other M-SHIELD partners

Desired Qualifications*

  • Master’s degree in Public Health, Health Administration, Nursing, Allied Health, Social Work, or Policy

  • Experience in community health programs in Michigan

  • Experience with diversity, equity, and inclusion (DEI) programs

  • Familiarity with HIPAA rules

  • Knowledge of Michigan Medicine policies/procedures and organizational structure

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.