How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Integrative Systems + Design (ISD) is a top ranked division within the College of Engineering at the University of Michigan that offers six pre-eminent interdisciplinary programs. Students learn online or on-campus from world-renowned faculty and industry experts among a mixed cohort of working professionals and full-time graduate students which allows for a richer learning experience. We are dedicated to educating leaders who can create lasting value with a rigorous focus on innovation, agility, and purpose, in service of the common good. ISD has been providing quality online instruction for more than 25 years, and has been consistently ranked among the top 10 Best Online Master’s in Engineering Programs by U.S. News and World Report.
As a key member of the ISD leadership team, the Associate Director provides the on-going leadership to manage ISD’s portfolio of academic program operations, services, administration, strategies, and partnerships for both on-campus and online students. The Associate Director supervises and manages the ISD team responsible for academic program operations and services, coordinates their efforts across other teams and initiatives, and ensures alignment with ISD leadership, college, and university practices and strategic direction.
The ideal candidate is an innovative, collaborative, and visionary leader with significant experience and a strong background that enables best practices in implementing high quality and effective academic program operations and support services; has meaningful experience working with diverse global audiences across multiple channels; and brings a dedication to quality and customer service that will ensure all efforts are at the highest level.
Academic Programs Operations, Services, and Administration (60%):
- Responsible for the full range of activities for academic programs day-to-day operations, services, administration, and partnerships, including providing a clear vision, effective strategies, and an optimized framework for implementation and continuous assessment.
- Planning: Develop and manage short- and long-term strategic goals, objectives, and implementation plans for ISD’s academic programs portfolio that are in alignment with ISD’s overall strategic framework; include appropriate methods and the coordination of efforts with other initiatives.
- Admissions: Provide leadership, management, and oversight for: student application and admissions processes; support of recruitment efforts (campaigns, events, site visits); student inquiry processes; coordination with Registrar offices; issue resolution;
- Student Services: Provide leadership, management, and oversight for: a responsive, student-focused environment for academic advising; formal strategies and resources for identifying and addressing students in crisis; exam proctoring; student funding; maintaining student records; monitoring student progress to completion; scholarship program implementation; etc.
- Curriculum Activities: Provide leadership, management, and oversight for: course planning and scheduling; student plans of study processes; course registration and enrollment; course management activities; participation in curriculum/degree program development; etc.
- Instructional Activities: Provide leadership, management, and oversight for: course delivery processes for both on-campus and online; support of instructors, GSIs, and enrolled students; evaluation and assessment processes; information for instructor, curriculum, and program review processes; instructional design resources; etc.
- Assessment: Establish and manage relevant metrics, feedback loops, and evaluation tools; track and analyze data on the effectiveness of activities and strategies; effect on-going continuous improvement.
- Students: Participate in collaboratively optimizing student engagement over the full life cycle spectrum (recruitment, career development, capstones/experiential learning, partnerships, alumni, etc.).
- Integration: Establish and manage academic process workflows for the effective integration of ISD Program Directors, the ISD Associate Chair, and other college and university units as relevant.
- Compliance: Oversee compliance with university and federal policies or regulations (FERPA, FOIA, etc.) and adherence to ISD, college, and university policies and procedures; develop and update ISD policies and procedures as relevant.
- Networks: Serve as a liaison between ISD and other relevant university units or partners as appropriate; manage requests for information about ISD academic programs; network across ISD, the college, and university to ensure effective and compliant implementation of ISD academic programs.
- Partners: Provide relevant leadership and management for industry partner participation in ISD academic programs.
Management and Administrative: (30%)
- Lead, supervise, and pro-actively manage an integrated team of staff responsible for ISD’s academic programs operations, support services, and processes.
- Interview, hire, and train employees; plan, assign, and direct work; conduct performance appraisals; mentor on-going professional development; establish back-up cross-training; support diversity, equity, and inclusion (DEI) efforts.
- In conjunction with ISD administrative staff, develop, monitor, and manage related activity budgets, resources, equipment, and collateral associated with the team’s responsibilities.
- Develop and manage relevant informational, data, and statistical presentations, reports, templates, etc.; collaboratively obtain, verify, and summarize data and information; present to a variety of audiences.
- Participate in the development, implementation, and utilization of management information, IT, or other resources, systems, and tools.
- Provide the leadership for pro-active problem-solving and a systems perspective for resolution.
- Participate in fostering effective and integrated connections, workflows, activities, and communications between and across teams and stakeholders.
- Engage in professional development activities related to position responsibilities.
Overall Strategic Leadership: (10%)
- As a key member of the ISD leadership team, participate in developing, implementing, and assessing strategic goals, plans, policies, and procedures for the unit.
- Serve on relevant ISD, college, or university committees and working groups.
- Meaningfully contribute to ISD, college, and university diversity, equity, and inclusion (DEI) efforts.
- May perform other responsibilities as assigned.
- Bachelor’s degree in education, business administration, management, engineering, or related field, or an equivalent combination of education and experience may be considered.
- A minimum of 7-10 years of higher-level professional experience in related roles, preferably in higher education.
- A minimum of 5 years of supervisory experience and all related personnel management aspects.
- Significant professional experience with on-campus and online education, related technology and instructional support, and IT learning management systems.
- Significant professional experience with university recruiting, admissions, and registration processes, student services activities, advising, and instructional quality assurance and evaluation processes.
- A strong track record in identifying, analyzing, crafting, and leading strategies to ensure best practices and effecting continuous improvement; includes analyzing needs, opportunities, and trends, establishing metrics, and tracking and analyzing data.
- Demonstrated experience in bringing diverse constituents together and facilitating effective outcomes.
- Excellent project management, organizational, analytical, creative, and critical thinking skills involving multi-faceted initiatives, with a demonstrated ability to successfully meet stated needs and strategy goals.
- Strong collaborative working style with the ability to work both independently and as a leader or member of a team in a flexible, dynamic environment, and to contribute to a positive work environment that values respect, listening, and learning.
- Demonstrated excellent verbal, written, presentation, interpersonal, and networking skills that show the ability to communicate and interact effectively with all levels of participants, partners, and audiences.
- Demonstrated awareness and implementation of best practices in fostering diversity, equity, and inclusion principles, and working with diverse groups of people.
- Demonstrated ability to respectfully and diplomatically communicate and work collaboratively with individuals of all backgrounds and at all organizational levels.
- Excellent proficiency in Microsoft Office applications (Word, Excel, PowerPoint), Google applications (Gmail, Calendar, Drive, Docs), Adobe Suite, MBox, and other business and communication tools and systems in a PC environment.
- An advanced degree in a related field preferred.
- An awareness of engineering fields is highly desirable.
- Knowledge of University policies and procedures.
ISD is an inclusive and innovative community that is dedicated to integrating disciplines for an uncommon and premier education with a global reach. For more information, please see: http://isd.engin.umich.edu/.
Michigan Engineering’s vision is to be the world’s preeminent college of engineering serving the common good. This global outlook, leadership focus and service commitment permeate our culture. Our vision is supported by a mission and values that, together, provide the framework for all that we do. Information about our vision, mission and values can be found at: http://strategicvision.engin.umich.edu/.
The University of Michigan has a storied legacy of commitment to Diversity, Equity and Inclusion (DEI). The Michigan Engineering component of the University’s comprehensive, five-year, DEI strategic plan—along with updates on our programs and resources dedicated to ensuring a welcoming, fair and inclusive environment—can be found at: http://www.engin.umich.edu/college/about/diversity.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.