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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology.

Reporting to the Accounts Payable Manager, the Accounts Payable Supplier Management Supervisor actively directs all staff processing accounts payable transactions completed by the U-M SSC. This Supervisor in particular will be responsible for supervising all supplier management and IRS reporting activities within Accounts Payable. The Accounts Payable Supplier Management Supervisor should provide visible and effective leadership to its staff in a manner that ensures operational excellence and quality customer service. This role directly manages a team comprised of 10-14 staff.

The Accounts Payable Supplier Management Supervisor is responsible for establishing the objectives to be achieved by the Accounts Payable Supplier Management Team and managing the team's daily operational performance. In partnership with the Accounts Payable Manager, this individual provides direction to its staff and is expected to uphold a culture that encourages continuous improvement and professional development. The Accounts Payable Supplier Management Supervisor will regularly coach and develop his/her staff to assure a team-based and collaborative environment.

The Accounts Payable Supplier Management Supervisor is expected to support SSC leadership in promoting a positive and trustworthy reputation for the SSC through consistent and efficient service. Additionally, this individual will be focused on implementing appropriate business processes and internal controls as deemed fit while operating within the SSC's governance structure.



  • Manage daily team processing workloads to ensure completion of all requests within Service Level Agreements
  • Ensure team compliance with applicable University of Michigan policies while providing exceptional customer service
  • Report on and analyze established metrics measuring team and individual progress, meeting regularly with respective Accounts Payable Manager to share findings and ensure alignment
  • Strategize on short-term and long-term assignments and staffing arrangements
  • Implement continuous improvement initiatives, add new services/customers, system enhancements, policy changes, and other special projects on an ad hoc basis

Ongoing Supervision

  • Plan and coordinate recruiting, selection, onboarding, and integration of new team members
  • Oversee formal training plans for new and experienced staff
  • Motivate and engage team thru daily huddles, team building activities, and one-on-ones
  • Answer employee / customer questions and resolve escalations as they arise
  • Manage staff coaching & feedback and annual performance reviews
  • Manage team who is responsible for the analysis, completion, and submission of 1099s

Skills You Have

  • Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture. Exhibits understanding of the unique issues related to higher education.
  • Building Relationships/Interpersonal Skills - Values organizational diversity, treats others with respect, and promotes cooperation. Effectively manages relationships and collaborates with others at all levels throughout the University.
  • Creative Problem Solving/Strategic Thinking - Develops and creates ideas, processes, and approaches focused on the future.
  • Communication - Demonstrates excellent communication skills to those at all levels throughout the University. Ability to adapt communication style to address the needs of individuals at all levels throughout the University.
  • Development of Self and Others - Seeks opportunities to learn and develop themselves and others by setting developmental goals and seeking performance feedback. Applies new skills and knowledge gained in an effort to add value to the organization.
  • Flexibility/Adaptability to Change - Responds positively to and champions change to others.
  • Leadership/Achievement Orientation - Holds self and staff accountable for meeting established objectives and successfully accomplishing desired outcomes.
  • Quality Service - Strives to meet the expectations of internal and external customers, firmly establishing a service first culture. Displays solid understanding of internal control concepts and the implementation of internal control systems in a complex business environment. Delivers results under difficult conditions and demonstrates balanced judgment under pressure.

Required Qualifications*


  • Bachelor’s degree in related field preferred and/or relevant professional work experience


  • 1+ years of leadership / supervisory experience
  • Proven ability to build, lead, and motivate a large team and adjust work/assignments strategically
  • Proven track record of displaying strong customer service and leading a team known for it’s strong customer service
  • Ability to develop and deliver a formal training plan to ensure all staff are equipped to maximize their abilities to perform
  • Experience in making informed decisions or equipping executive leadership to make informed decisions by using data analytics, summarized reports, business cases, and presentations
  • Demonstrated ability to enhance effectiveness and efficiency through incorporation of innovative continuous improvement practices and other initiatives

Desired Qualifications*

  • Broad knowledge of Accounting processes, systems and best practices.
  • In-depth experience for the A/P services provided by the SSC
  • Familiarity with administrative processes, procedures, and systems at the University of Michigan
  • Proficiency with reporting tools (e.g., Business Objects)
  • 1099 reporting experience

Additional Information

The University of Michigan, with an operating budget of $7 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website:

We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.

The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.