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Job Summary

This selected candidate for this position will interact with physicians, technicians, front-end clerical staff, billing staff and patients.  The billing/account specialist will work with the billing team on edits, authorizations and calls that come in for insurance billing.

Mission Statement

The Kellogg Eye Center of the University of Michigan is dedicated to enhancing quality of life by preserving and restoring vision. Our guiding principles are teamwork, caring, innovation and integrity.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  •  Retirement Savings Opportunities


  • Research edits in MI-Chart Workques and resolve problem to prevent future occurrences.
  • Check and verify insurance coverage for surgeries
  • Obtain insurance authorizations for clinical and surgicial
  • Counsel the patient on their out-of-pocket expenses
  • Explain insurance coverage (i.e. co-pays, deductibles, out-of-pocket expense) to the patients.
  • Reconcile the charge batches
  • Collect for current and past services for physician and hospital
  • Handle incoming phone calls and walk-ins regarding patient statements, referrals, and authorizations for both physician and hospital services.
  • Assist with cash balancing and reconciliation process
  • Job duties subject to change

Required Qualifications*

  • Two or more years of experience working with patients and insurance.
  • Excellent customer service skills and attendance history.
  • Ability to problem solve and multitask effectively.
  • Candidate must be a team player as well as be able to work independently.
  • Must be able to multitask and successfully manage a fast paced and challenging work environment/duties.

Desired Qualifications*

  • A college degree or an equivalent combination of education and experience.
  • Understand cash balancing policies and procedures.
  • Have working knowledge about MI-Chart, E-referral,  and Web-Denis
  • General computer literacy including Microsoft Word and Excel
  • Familiar with CPT, HCPC and ICD-10 codes, modifiers
  • Experience in Ophthalmology and/or Plastic Surgery or Contact Lens billing processes
  • Coding experience

Work Schedule

Hours are either 8:00 a.m - 5:00 p.m or 8:30 a.m - 5:00 p.m

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.