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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Neurology Outpatient Clinic is seeking a (2) two team players that has strong interpersonal skills and the ability to handle multiple tasks. To provide customer service to patients in an ambulatory setting by facilitating business processes (i.e. appointment scheduling, pre-arrival, check in and check out.)

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  •  Retirement Savings Opportunities


Must demonstrate excellent communication as well as customer service skills.

Working knowledge of MiChart and Cadence.

Schedule new and return patient visits determining appropriate clinic provider based on specified standards.

Schedule clinic visits, diagnostic services and ambulatory procedures for patients.

Determine the existence of previous UMHS registration.

Obtain and update insurance, financial, and demographic information with the patient.

Notify patients of appointment changes. Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.

Obtain managed care referral and/or authorization.

Maintain and tabulate clinic data as needed.

Collect cash and credit card payments from patients using charge capture system.

Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.

Provide information to patient regarding billing procedures.

Reconcile clinic cash collections daily according to specified clinic standards.

Must be able to problem solve independently and as part of the team.

Required Qualifications*

High School diploma or an equivalent combination of education and experience is necessary.
• Some clerical experience is necessary, preferably in a medical setting.

Desired Qualifications*

Clerical experience in a medical setting.
Medical terminology

Work Schedule

Taubman Neurology

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.