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Job Summary

Revenue Cycle Professional Billing Team (Medical Specialties) is looking for a Senior Billing Clerk/Patient Account Representative for Commercial Insurance Professional Receivables.  Responsible for accurate claim submission, resolve complex insurance inquiries and reimbursement issues; monitor and analyze outstanding insurance receivables with responsibility for ensuring optimal reimbursement.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


  • Status patient accounts for nonpayment from Commercial Insurances, initiating appropriate follow-up action, respond to all levels of financial inquiries from patients, payers, hospital and department personnel. 
  • Monitor and analyze Commercial insurance reimbursement levels. 
  • Recommend and implement corrective action for insufficient payment or inappropriate rejections. 
  • Analyze nonpayment situations and recommend procedure changes which may resolve such negative trends. 
  • Resolve daily edits. 
  • Review claim forms for accuracy and completeness.
  • Maintain unit productivity and quality assuarance requirements.

Required Qualifications*

  • High school diploma or equivalent combination of education and experience. 
  • Knowledge of Medical Insurance reimbursement policies and procedures.
  • Ability to type 40-60 wpm with accuracy may be necessary.
  • Proficiency in use of computers and software, including Microsoft Office product. 
  • Demonstrated excellent verbal and written interpersonal skills.
  • 1-2 yrs office experience, including at minimum six months in a hospital or physician business office.
  • Demonstrated ability to handle multiple items simultaneously and produce high-quality work in a timely, accurate and efficient manner. 
  • Demonstrated experience efficiently and professionally handling and protecting items confidential in nature. 
  • Demonstrated ability working in a team environment, build trust in the working relationships with other staff and faculty. 
  • Demonstrated ability to work independently. 
  • Demonstrated attention to details. 
  • Demonstrated problem solving abilities are necessary.

Desired Qualifications*

  • Knowledge of University of Michigan and UMHS policies, procedures and as well as regulatory requirements. 
  • Experience with UMHS systems including MiChart, Outlook, Epremis, CHAMPS, Webdenis, as well as other payer websites. 
  • Professional or Facility billing experience within the last 5 years
  • 2-3 year's office experience, including 1-2 years in a hospital or physician business office performing Commercial collection functions. 
  • Facility Billing experience could be considered.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.