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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


Business & Management

  • Responsible for the overall administration and management of the Department of  Housing & Residential Life including conference/guest housing and services. 

  • Direct short and long-term strategic planning and implementation for a residence life and housing program and its constituent parts addressing the programs, housing model, budget/finances, physical plant and services. Provide detailed occupancy and budget reports. 

  • Develop strong relationships with on-campus and off-campus partners to create a robust conference and guest services program that supports existing clients while strategically growing the program.

  • Create and implement policies related to housing and conference/guest management that comply with best practices, university policies and the law. 

  • Directly oversee occupancy management and residence hall space utilization of approximately 700 student and conference beds. 

Personnel Management

  • Provide direct supervision and mentorship to Associate Director(s), Housing Coordinator, and the  Administrative Assistant and indirect supervision to all housing staff. 

  • Oversee the recruitment, selection, training, and professional development for paraprofessional and professional staff. 

Community Development

  • Create a dynamic residential experience for students that promotes an atmosphere of respect for individual differences and community values, and generates enthusiasm in two residence halls. 

  • Provide leadership in establishing a residential curriculum based on a curricular approach to residential education. 

  • Develop strong relationships with faculty and staff in the development of programming that fosters educational, social, and recreational opportunities that promote learning, inquiry, self-discovery, and personal growth. 

  • Oversee the development and implementation of Living/Learning Communities in partnership with key campus stakeholders for the specialized development of residential students.


  • Oversee department recruitment, retention and assessment activities.

  • Oversee all department marketing including print media, web page and social media ensuring information is timely, accurate and meets market demands. 

  • Establish and maintain customer service expectations and practices among staff. 

  • Participate in, and oversee 24 hours on-call first response coverage on a rotating basis. 

  • This position is classified as a Campus Security Authority (CSA) under the Clery Act and a responsible employee under Title IX.

  • Work evenings and weekends as needed. 

  • Other duties and responsibilities as assigned.

Required Qualifications*

Required Qualifications

  • Master’s Degree required, preferably in Higher Education/Student Affairs, Business Management  or related field. 

  • Minimum 7 years of full-time, progressive, professional experience in housing, conference management or closely related field. 

  • Experience in managing overall operations in housing facilities, preferably in: strategic business planning; marketing and recruitment; fiscal, resource and occupancy management; and  revenue generation.

  • Prior supervisory experience and demonstrated leadership skills

Additional Information

This position requires a flexible schedule with an occasionally heavy load of evening and weekend commitments and 24/7 responses to crises, while maintaining a visible and predictable presence in the main office during a significant portion of the business hours. The successful candidate needs to regularly walk through all residential facilities for visibility to students and in order to hold professional staff accountable for quality of residential community atmosphere and facility upkeep at all times of the day and night.  While performing the duties of this position, the employee may be required to access all floors and public areas of the residence halls. Reasons for floor access may include but are not limited to facility and safety inspections, emergency response, student policy violations and safety concerns, staff member observation, and availability and outreach to residents. In instances of emergencies, the Director must be able to respond in a timely manner appropriate to the situation. 

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Please note however, this posting will remain open until filled.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.