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Job Summary

The West Ann Arbor Health Center – Parkland Plaza is an Ambulatory Care facility dedicated to providing high quality health care services for adults and children.  The  2-story facility is located 380 Parkland Plaza in Ann Arbor.  We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points:


  1. Describe your experience and why you believe you would be a good fit for this position at the West Ann Arbor Health Center – Parkland Plaza.
  1. Outline your customer service experiences which would be applicable to this position.
  1. Describe why you choose a career in the healthcare field?


Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


  • Provide exceptional patient service
  • Stock and maintain exam and treatment rooms
  • Scribe for physician
  • Calibrate, clean and maintain equipment
  • Input of patient information
  • Communicate delays to patients
  • Perform visual fields and other minor patient testing
  • Consenting patients for surgery
  • Forms completion
  • Assists with complex procedures
  • Provides routine but complex instructions for patient procedures and treatments, as delegated by providers 
  • Other duties as directed by supervisor

Required Qualifications*

  • High School Diploma or GED
  • Graduation from a Medical Assistant program or an equivalent combination of education and 1-3 years of experience
  • Respectful and compassionate attitude
  • Collaborative and collegial, demonstrates integrity
  • Keyboarding skills

Desired Qualifications*

  • Formal MA program
  • Experience in field of Ophthalmology
  • Electronic Medical Record experience

Work Schedule


Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.