Library Info Desk Student Assistant Job Summary
The University of Michigan - Dearborn Mardigian Library is currently accepting applications for Library Info Desk Student Assistants. We're looking for students who are passionate about providing the best possible experience for Mardigian Library users, are enthusiastic about libraries, are excited to build professional skills, have excellent customer service skills, and can work collaboratively with other students and staff.
Primary responsibilities of Library Info Desk Student Assistants include:
Being the front face of the library and modeling excellent customer service practices
Cultivating a welcoming, inclusive environment for UM-Dearborn students, faculty, staff, alumni, and guests
Assisting patrons with finding and accessing library resources (books/eBooks, databases, journals, course reserves, etc.) via in person and telephone
Answering basic research questions and making proper referrals to library staff
Having knowledge of Mardigian Library resources and services, as well as knowledge of other resource sharing systems (MeLCat, Get This, Interlibrary Loan)
Documenting transactions using LibApps system
Checking in/checking out library materials
Shelving and locating library materials in the stacks
Explaining and enforcing library policies and procedures
Providing information about library and campus operations
Working on special projects, as needed
In addition to the general application, the following are required for candidates to be considered for the Library Info Desk Student Assistant position:
A cover letter addressing your interest working at the Mardigian Library, previous customer service experience, previous experience interacting with people in a workplace/volunteer organization/club/extracurricular activity, and skills you hope to obtain through this position.
Name, phone number, and email address of two (2) professional references (ex: a faculty member, previous employer, coach, etc.).
Please include the cover letter and professional references as part of your file attachment in the application’s Resume section.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.