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Job Summary

The CW Ped Surgery Clinic LVL 4 Ambulatory Care Unit (ACU) is the clinical home for children and families seeking care


across multiple pediatric surgical subspecialties at C.S. Mott Children’s Hospital. The primary mission of the ACU is to partner


with our doctors, nurses and other providers to deliver excellent care and customer service. We are seeking a compassionate,


enthusiastic, and self-driven Medical Assistant.  This individual will share our priorities which include: high quality medical care,


excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal


experience for our patients, families and employees.


Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components? patient care, education and research that together enhance our contribution to society.


Provides clinic support to the CW Ped Surgery Clinic LVL 4 ACU, practices in a pediatric ambulatory care clinic setting.


Reviews provider and clinic schedule daily with clinical team to ensure proper coverage.  Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies.  Obtains and records accurate/pertinent intake information that includes preparing medical information and reports, medical history, medication information, allergies, surgical history, etc.

Direct Patient Care-

Assists provider during patient visit including routine procedures, taking and recording vital signs, collection/process specimens in point of care testing labs; able to confidently share test preparation with patient and family.  Follows proper infection control procedures when cleaning and caring for all instruments and medical equipment, exam and procedure rooms.  Prioritizes and multi-tasks to ensure optimum clinic flow; identifies holdups and notifies patients if clinic schedule runs behind.

Medication Administration-

Prepares and administers all appropriate medications using the five rights and by written physician order.  Two patient identifiers are verified before administration of any medication.  All medications are documented correctly in MiChart.  Appropriate patient information sheets are provided to patient/caregiver.

Clinical Support Processes-

Performs administrative duties such as faxing, copying, imaging, distributing information packets, supply inventory, stocking printers with paper and toner, or other duties as directed by faculty and nursing.  Individual must maintain an excellent rapport in person and via telephone with patients, families, faculty, and staff within a team setting.  Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement.

Supervision Received

Supervision is received from the Ambulatory Care Unit Administrative Manager.

Supervision Exercised


Required Qualifications*

  • High School diploma, GED or equivalent combination of education and experience.
  • Vocational training in Health Care 
  • College level courses in Health Care.
  • Understands and demonstrates the core concepts of Patient and Family Centered Care (PFCC), including: Respect and Dignity Information Sharing, Participation, and Collaboration.

At the MA Level:


0-1 year of experience as an MA or equvalent combination of education and experience.


At the MA Associate Level:


1-3 years of experience as an MA or equivalent combination of education and experience.

Desired Qualifications*

  • Certification as an EMT, CNA or MA preferred.
  • 1-­2 years of recent experience as an MA, Nurse Aide/ICU Tech, or equivalent experience in a hospital setting.

Work Schedule


40 hours, full-­time. Monday through Friday. Possible weekend rotation.

Underfill Statement

This position may be filled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any


time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.