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Job Summary

Revenue Cycle Quality Liaisons play a critical role in a high-profile group tasked with the shared goal of improving revenue results and maximizing revenue opportunities.  This is achieved by having in-depth expertise and taking a global view of clinical and financial processes functions and interdependencies.  The Liaison establishes strong, mutually beneficial relationships and strategic partnerships with targeted groups.  They establish parameters for collaborative efforts and serve as a reliable and essential contact point with key stakeholders.  The Liaison is proactive and data driven. They monitor performance, analyze results and provide actionable information and recommendations to their customers.

The Revenue Cycle Liaison acts under the oversight of the Senior Director for Revenue Cycle Analytics, Technology and Support to promote trust and credibility and strives to strengthen local and departmental relationships for positive outcomes.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  •  Retirement Savings Opportunities


  • Serves as the primary point of contact for clinical operations and revenue cycle to communicate and coordinate revenue related activities. Provides regular updates on new programs, relevant projects, service changes or other impacts relevant to the groups they serve
  • Conducts high-level problem solving with a focus on revenue, compliance and operational impacts
  • Provides operational guidance to clinical operations and revenue cycle
  • Manages projects related to revenue optimization
  • Addresses systemic root causes of chronically recurring problems, provides data and offers recommendations
  • Develops and shares standardized performance measures in partnership with customers and revenue cycle
    • Meet regularly with clinical and operational leadership to review and interpret revenue and other metrics to assist in the identification and resolution of issues and improve timely response to unforeseen changes
  • Monitor relevant industry changes pertaining to clinical revenue generating activity in assigned clinical operations units and provide an articulate Revenue Cycle communication
  • Monitors performance, analyzes results and provides actionable information and recommendations to their customers (examples include: charge lag, reconciliation and work queue lag)
  • Works collaboratively involving all personnel to increase efficiencies, reduce variability, reduce errors/defects; prepares reports, recommendations for management and coordinates implementation whenever possible
  • Understand and communicate PB/HB reimbursement analysis, reporting, projections with their clinical area
  • Facilitate new CPT code communication with appropriate clinical department and coordinate with Charge Integrity
  • Facilitate clinical payment for new programs/technology with departments and Rev Cycle
  • Coordinates with A/R on payer related issues, may attend payer relationship meetings on an adhoc basis
  • Identifies incorrect code usage opportunities/concerns and coordinates with clinical revenue areas and Rev Cycle Departments (coding, compliance, RA, CI) to help resolve.
  • Participates in rules committee to help facilitate issues
  • Familiarizes themselves with clinical and revenue cycle workflows
  • Promptly respond to incidents and other events as necessary

Required Qualifications*

  • 5-8 years of project management, management, operational improvement or related experience in a revenue cycle or health care industry setting
  • Bachelor’s degree in health care, business or equivalent combination of education and experience
  • Strong leadership and interpersonal skills required
  • Advanced knowledge of clinical operations and revenue cycle operations with ability to translate information
  • Advanced knowledge in payer reimbursement and compliance guidelines
  • Excellent communication skills, demonstrated ability to communicate clear, concise and accurate information both verbally and in writing
  • Proven ability to solve problems creatively
  • Advanced knowledge of MiChart clinical and revenue applications, reports and system capabilities
  • Demonstrated ability to complete projects according to outlined scope and timeline
  • Strong customer service skills
  • Ability to establish and nurture beneficial business relationships
  • Self-motivated with a willingness to take initiative and solve complex problems
  • Capability to negotiate with and influence others
  • Analytically and mathematically minded to analyze data and create necessary reports
  • Ability to thrive in a demanding, high-pressure environment
  • Flexibility, innovation, and creativity are necessary characteristics
  • Desire to continuously learn and apply new improvement methodologies, and to spread successful innovation through the institution

Desired Qualifications*

  • Coding Certification - acquire within first year
  • Coding knowledge/experience with Surgical Specialties with a focus on General, Oral, Plastic, Orthopaedic, Thoracic and Transplant Surgery

Underfill Statement

This position may be under filled at a lower classification depending on the qualifications/experience level of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Although the Posting End Date may indicate otherwise, this job opening may be filled and closed any time after a posting duration of seven calendar days.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.