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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  •  Retirement Savings Opportunities

Responsibilities*

Provide prompt, courteous and appropriate phone triage for incoming calls. Provide complex clerical support services for the Heart Failure clinical staff.

Schedule appointments with multiple providers/disciplines and diagnostic areas.
Call patients for no-show labs and/or clinic visits, and coordinate appointments in multiple departments to optimize use of block time across the health system.

Process medical record requests for assigned providers, oversee medical records fax server, process all requests in MiChart Medical Records in-basket, request and import records for new patients from outside facilities.

MiChart in-basket requests, message non-encounters, callencounters, reminders.

Develop standard work, in collaboration with Lead and Scheduler colleagues.
Data entry and appropriate distribution of patient results.
Preparation and distribution of patient education materials and other general office functions.
Update insurance information/authorizations.
Miscellaneous office/administrative duties as needed.

Required Qualifications*

  • High School diploma or an equivalent combination of education and experience is necessary.
  • Minimum of three to five years of previous experience in clinical and clerical health care setting is required.
  • Excellent phone management and customer service skills, including telephone triage is required.
  • Demonstrated ability to work collaboratively with multidisciplinary teams.
  • Demonstrated ability to work independently.
  • Positive, can-do attitude
  • Willingness and openness to new ideas and processes that improve patient care. Strives to be part of the solution rather than part of the problem by offering constructive, creative ideas.
  • Excellent interpersonal and organizational skills.
  • Good attendance record.
  • Demonstrated proficiency with Microsoft Word and Excel and ability to navigate between systems.
    Understands and demonstrates the core concepts of Patient and Family Centered Care (PFCC), including: Respect and Dignity, Information Sharing, Participation, and Collaboration.
  • Knowledge of basic medical terminology.
  • Prior experience performing complex scheduling.
  • Familiarity with obtaining medical records or professional billing.
  • Financial counseling experience for healthcare patients.
  • Ability to work well within a team.
  • Ability to communicate effectively.
  • Demonstrated active listening, verbal, written, and information technology skills.
  • Willingness to maintain a flexible schedule with a rotating shift between 8am-5pm

Desired Qualifications*

  • Demonstrated proficiency with MiChart, Epic, Cadence, Outlook, experience preferred
  • Ability to navigate between systems.
  • Customer service training.
  • Bachelor's Degree in Healthcare Administration, Business Administration, Health Information Management, or equivalent background and/or work experience.
  • Experience obtaining medical records.
  • Experience with complex scheduling
  • Experience working within a large, complex health care setting. 
  • Knowledge of University policies and procedures.
  • Exceptional interpersonal skills and ability to work well within a team setting.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.