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Job Summary

Position Summary:

The Application Support Manager, Access and Insights is responsible for supporting and executing on the broader UMMG access strategy. This role leverages people-oriented methods to ensure the proper infrastructure is in place to support the accelerated growth of the organization. This position has direct operational and administrative responsibility for the Cadence Business Team and Embedded Analysts.

High Level Overview:

  • Supports the strategic, financial, and clinical priorities by providing systems, process, and people-oriented methods to improve access.
  • Supports, engages, inspires, and cultivates team members to maintain a strong culture of mutual respect, inclusion, diversity, and equity within and across the team.
  • Working in partnership with operational and department leadership, this position leads the effort to reengineer ease of access through template redesign, implementation of Epic functionality, and other improvement opportunities.
  • Accountable for the results and performance of the Cadence Business Team, promotes teamwork to achieve organizational goals and objectives for access.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


  • Provides support in the formulation, interpretation and administration of current and long-range Patient Access strategies, policies, procedures, and programs.
  • Oversees the daily operations of the Cadence Business Team including organization, tracking/reporting on performance metrics, managing work assignments and identifying and resolving issues.
  • Incumbent is responsible (directly or indirectly) for all subordinate staff activities related to human resource management (hiring, promotion, salary changes, performance coaching, disciplinary actions, training and development, ensuring consistent application of organizational policies, etc.
  • Manages Access improvement projects and analyzes requirements to execute those projects successfully.
  • Defines and documents processes, identifies opportunities and implements best practices for greater efficiency across the team.
  • Identifies opportunities for continuing education and provides coaching and training to the team.
  • Provides team feedback on a regular basis.
  • Provides oversight to the team to ensure implementation of best practices in addition to implementing new policies and keeping employees aware of changes and current standards.
  • Performs other related duties

Required Qualifications*

  • A Bachelor’s degree or higher in information systems, business, health administration or related field.
  • Experience with clinical electronic health records (EHRs) in either a technical support or clinical user role.
  • 2-5 years of considerable professional lead, supervisory or management experience.
  • Possess strong leadership, team building and engagement, communication, problem solving, organization, change management, and analytical skills.
  • Demonstrated ability to gain the trust of key organization leaders, faculty, team members, and direct/indirect reports.
  • Ability to work collaboratively with diverse groups of people and communicate effectively with all levels of the organization
  • Ability to manage and lead multiple projects as well as maintain daily operations.

Desired Qualifications*

  • Experience and certification in Epic clinical applications, particularly Cadence or EpicCare Ambulatory.
  • Strong project management and business analysis experience.
  • Understanding of Ambulatory scheduling practices

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.