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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan is seeking a Custodial Sr Supervisor to manageg the day-to-day custodial operations of a designated area within the Custodial & Grounds Services unit of Facilities and Operations. This position has direct responsibility for supervising 18-25 custodians in their area and to ensure the custodial staff are following the appropriate procedures.  

Serving the U-M community, Custodial & Grounds Services are the stewards of the buildings and grounds that make the University of Michigan's Ann Arbor campus unique. Our employees supports the academic and hopsital campuses and pride themselves in giving exceptional customer service while conserving, enhancing and maintaining more than 26 million square feet of property.

Our mission is to serve, with excellence, by providing custodial services, pest management, gounds maintenance, and landscape design services in the support of a safe, functional, and attractive campus environment.

Regular shift is Monday-Friday, 5 p.m.- 1:30 a.m. or 4 p.m.- 12:30 a.m.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.


The Custodial Senior Supervisor is responsible for managing the day-to-day custodial operations of a designated area within Custodial Services. This position has direct responsibility for supervising 18-25 full time regular and temporary custodians in their area and ensuring the custodial staff are delivering quality sevice to preserve campus health and safety. Duties include:

  • Manage and develop a cohesive, high-performing team of custodians that act in accordance with Facility and Operations’ guiding principles of being proactive, respectful, collaborative, and solutions-based.

  • Provide a work environment that brings a high level of energy, team building attitude, environmental awareness, fiscal responsibility, customer service, and safety to the team and department.

  • Plan work activities and establish work schedules and staffing requirements using departmental team cleaning standards.

  • Perform payroll functions including accurate record keeping, vacation scheduling, and overtime assignments. 

  • Perform administrative functions including monthly supply orders, inventories updated for stock, and equipment and laundry counts.

  • Monitor equipment to ensure it is clean and maintained to departmental  standards.

  • Train staff in compliance with current cleaning standards.

  • Ensure university and department policies and procedures are being followed correctly.

  • Conduct periodic performance evaluations to assess additional training needs.

  • Uphold the AFSCME contract. Proactively address issues as they arise. Manage labor relations issues and resolve employee complaints and grievances, including the first step grievance.

  • Initiate disciplinary process including recommendation for discharge.

  • Maintain safety standards to assure compliance with the University, State, and Federal codes and regulations.

  • Coordinate the flow of work or services between departments and assist in the resolution of inter-departmental operating issues.

  • Conduct Quality Assurance inspections on buildings and resolve issues.

  • Collaborate with our campus partners to ensure that we are providing the highest level of service via email, phone, video calls,and other communication resources. 

  • Partner with Pest Management to ensure preventive measures are being taken in buildings.

Required Qualifications*

  • High school graduate/GED

  • 1-3 years of supervisory or lead person experience

  • Considerable knowledge of the methods, materials and equipment used in custodial operations and/or supervisory experience

  • Experience working in a union environment, including knowledge of labor contract administration

  • Demonstrated excellent communication skills

  • Demonstrated knowledge of computer skills including Microsoft Office, Excel, and Word

  • Excellent customer service skills are a must!

  • Demonstrated ability to develop positive working relationships with a diverse group of people at all levels

Desired Qualifications*

  • 3-5 years of supervisory experience in a union environment

  • Associate or Bachelor's degree

  • Familiarity with team cleaning custodial operating systems

  • Experience with FMS (AIM) Work Management System

  • Knowledge of University policies and procedures

Additional Information

Facilities and Operations seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.