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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Department of Statistics at the University of Michigan is a growing department with three master’s programs and a PhD program which in total numbers approximately 350 graduate students. The Department of Astronomy at the University of Michigan is a robust research, learning, and teaching department with about 30 PhD students. Our administrative and student services teams work closely together and value collaboration, hard work, and fun. 

As a key member of the student services team, the Student Services Assistant provides a broad range of administrative and programmatic support across several programs. The coordinator is responsible for administering the funding and HR appointments of our graduate students in Statistics and Astronomy; managing all aspects of our Accelerated Master’s Degree Program (AMDP) and Dual Degree program; supporting graduate admissions; as well as assisting with activities and projects as needed. The ideal candidate is an enthusiastic, well-rounded professional with a background in student services support and related administration operations, policies, and procedures; has experience working effectively with widely diverse populations; and brings a dedication to quality and customer service.

This position reports to the Student Services Manager for the Departments of Astronomy and Statistics.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Responsibilities*

Admissions:

  • Support graduate program coordinators and faculty in admissions process
  • Respond to student inquiries regarding application process for AMDP and dual degree
  • Support the processing of applications for faculty review, coordinate and attend faculty admissions meetings, coordinate decision letters, process admissions, etc.for master’s programs, AMDP, and dual degree
  • Maintain tracking mechanisms and data collection for admissions

Funding Coordination:

  • Support funding processes in Statistics PhD and Master’s programs, as well as  Astronomy PhD program
  • Maintain and update databases of student funding
  • Process student awards and coordinate GSRA/GSI appointments
  • Process fellowship benefits
  • Track student travel funding

Student Services:

  • Support relevant faculty program directors in AMDP and dual degree programs
  • Monitor and manage student academic progression in AMDP and dual degree programs, including: milestones, academic standing, research completion, degree audits, international student visa compliance, students in crisis, etc.
  • Assist with developing processes and materials for department procedures
  • Maintain FERPA compliance and implement department, LSA, Rackham policies and procedures
  • Collaborate with appropriate faculty and staff to maintain up-to-date information on department websites
  • Support student events such as: orientation, graduation, etc.
  • Coordinate course scheduling as needed with staff
  • Engage in basic data management and reporting via MPathways and other University systems

Additional Support/Responsibilities:

  • Collect periodic feedback from students and provide details to administration
  • Represent programs at relevant department, College, and University events/meetings
  • Participate in pertinent development, training and workshop opportunities to increase knowledge base, enhance skills, and keep current on changes relative to the role
  • Assist in ensuring a welcoming, positive, and professional environment
  • May perform other responsibilities as assigned

Key Competencies

  • Detail orientated, ability to follow department and college established procedures/processes
  • Excellent time management and planning skills with exceptional follow-through.
  • Demonstrated ability to successfully manage multiple priorities, produce quality work, and meet strict deadlines.
  • Demonstrated organizational and communication skills.
  • Ability to work with enthusiasm.
  • Ability to work both independently and within a team environment.
  • Ability to work cooperatively to achieve common goals; support cooperation, collaboration and the sharing of information while providing the best quality product available and continuously upgrade standards to maintain quality, in all areas of responsibility.
  • Openness to new ideas and their implementation. Ability to think quickly and adapt to changing situations appropriately.
  • Ability to listen carefully to and understand customers’ needs, both internally and externally, and proactively respond to those needs in a consistent and timely manner.
  • Demonstrated analytical skills with the ability to recognize opportunities, identify critical, high pay-off activities and prioritize them to attain goals.

Required Qualifications*

  • High School diploma or equivalent education.
  • 2-3 years of relevant experience

Desired Qualifications*

  • Bachelor’s degree or equivalent education
  • Experience with higher education student services and/or related administrative services.

Additional Information

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.  

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.