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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Student Service Representative (SSR) will oversee several aspects of the Cellular and Molecular Biology (CMB) program and provide administrative support to the program. CMB is a vibrant Ph.D.-granting program in the medical school that provides interdisciplinary training in biomedical research. 

The SSR will be an integral part of a vibrant PhD training program, and will have the opportunity to interact with a diverse community of CMB students and faculty. The position provides several opportunities for professional development, including participation in UM administrative training and workshops, interacting with a group of administrators from other interdisciplinary programs within the Program in Biomedical Sciences and the MD/PhD (MSTP) program, and cross-training as back-up to the CMB Program Administrator.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Who We Are

The Cellular and Molecular Biology Program (CMB) is a vibrant PhD-granting program that offers an interdisciplinary training perspective based on the latest research advances incorporating cellular and molecular biology. Students can choose from more than 150 faculty laboratories throughout the University, and interact and collaborate in a student-oriented research environment with cutting edge research resources.

The CMB Program was the first interdisciplinary degree-granting graduate program in the sciences at the University of Michigan and remains the only broad-based training program in biomedical sciences. It is supported by a long-standing training grant from the NIH. The CMB Program fosters interactions among students and faculty, helping to broaden the students’ appreciation of diverse research opportunities and to encourage interdisciplinary thinking in a highly collaborative atmosphere.

The Program in Biomedical Sciences (PIBS) coordinates admissions, recruitment and first-year training for 13 graduate programs in the biomedical sciences, including CMB. In this context, our distinctive goal is to continue to provide a firm basis in cellular and molecular biology through the exceptional individualized training that characterizes the CMB Program.


Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings


Provide administrative support to the Cellular and Molecular Biology (CMB) program requiring independent judgement and complex problem solving in the areas of academic planning and student success, event planning, and federal grant and financial management.

Administrative Support

  • Coordinate meetings of the Program Committee and other operational committees, plus various training workshops.
  • Coordinate yearly advising meetings for CMB directors and their student advisees.
  • Assist in data collection and preparation of the federal NIH training grant and progress reports.
  • Oversee transition of program to electronic record-keeping and database management
  • Track and maintain student, faculty, and alumni databases.
  • Maintain CMB’s website and social media strategy, including transitioning the current site to a new platform and overseeing students/staff advisory teams

Academic Planning and Student Success

  • Assist in the development and implementation of academic planning and student success ensuring student’s progress towards their degree;
  • Implement course schedules and policies, including Canvas sites.
  • Track course attendance and enter/approve grades.
  • Oversee student registration to ensure students meet course and credit requirements.
  • Schedule and track student dissertation committee meetings ensuring students are meeting academic milestones

Event Planning and Implementation

  • Oversee the planning and implementation of CMB’s large annual retreat and symposium
  • Assist with logistics for other major CMB events, including recruitment weekends, guest speakers, career/social events, and thesis defenses.

Financial Management

  • Track and monitor CMB’s financial transactions ensuring strong fiscal management.
  • Manage financial transactions for the program, such as guest/student reimbursements, speaker fees, and spending for travel and business hosting
  • Manage student health benefits.

Required Qualifications*

  • A Bachelor’s degree.
  • At least 2 years of relevant experience, which includes program coordination, customer-service/student-services, or administrative support roles.
  • Proficiency in Microsoft Office, including Word, Excel, and Power Point.
  • Meticulous attention to detail and high degree of accuracy.
  • Excellent interpersonal skills, including a positive, responsive, service-oriented attitude.
  • Excellent oral and written communication skills, including the ability to effectively communicate with diverse groups of students, faculty and staff, and the general public.
  • Experience prioritizing and meeting deadlines.
  • Ability to work independently, exercise initiative, discretion in overseeing confidential student records and information, and diplomacy in resolving problems.

Desired Qualifications*

  • A Master’s degree in Science, Education, Administration, or a related field.
  • Previous experience working with college students or student organizations.
  • A working knowledge of University and Rackham policies, procedures, and practices.
  • Experience with the M-Pathways Student Administration and HR systems.
  • Experience updating websites, preferably with the Drupal platform
  • Experience with Google Forms/Docs, Qualtrics, or Canvas.


Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.