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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

MDentistry: advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion. 

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.

Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  •  Retirement Savings Opportunities


Obtain and update authorizations for surgery by phone, fax and mail.  Obtain clinical records and maintain patient database.  CPT and ICD-10 coding. Coordinate care with other departments.  Utilize clinical systems including MiChart and MiDent.  Communicate coordination with faculty and staff.  Triage referrals and schedule appointments appropriately.  Obtain insurance information, explain workflow and verify demographics.  Resolve patient issues including billing issues, referrals and retroactive authorizations.  Miscellaneous duties as assigned such as imaging documents to MiChart and MiDent and various clerical duties.  

Required Qualifications*

High School Diploma or GED, 2 -3 years of experience. General knowledge of office practices and obtaining medical records.  Excellent customer service skills, exceptional interpersonal skills and the ability to work well as a team player with ability to take direction and communicate with team and patients courteously and respectfully at all times.  Demonstrated excellent communication skills and information technology skills.  Energetic individual, motivated with a positive and professional attitude with an excellent ability to multi-task and work in a high volume area.  Excellent organizational skills. Excellent attention to detail. Excellent attendance record. Flexibility required in all aspects of work assignments

Desired Qualifications*

Experience working within a large, complex health care setting, familiarity with MiChart or MiDent, and knowledge of University policies and procedures.  

Work Locations


Michigan Medicine Med INN

Additional Information

This is a 24 hour per week position.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.