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A cover letter is required for consideration for this position and should be attached as the first page of your resume. Your cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. 

Job Summary

The Department of Romance Languages and Literatures (RLL) seeks candidates for the position of Student Services Assistant. With a history dating back to 1846, RLL is one of the longest-running departments in the College of Literature, Science, and the Arts. We offer four undergraduate majors, four undergraduate minors, and three doctoral degrees. For more information about the department, please visit www.lsa.umich.edu/rll

As a key member of the undergraduate student services team, the Student Services Assistant provides a broad range of administrative and programmatic support for the department. The ideal candidate is an enthusiastic professional who excels at working with diverse populations in a fast-paced environment, consistently behaves in a way that supports the team, and has a meticulous eye for detail. 

This position will report to the Chief Administrator, with functional supervision from the Advising Coordinator and the Curriculum Coordinator. 

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Responsibilities*

  • Answer questions about policies and procedures (U-M, LSA, and RLL) in person, over the phone, and by email
  • Assist with major and minor declarations, class overrides, room scheduling, language placement and validation tests, and other activities related to RLL’s curriculum
  • Serve as the primary contact with the Ann Arbor Public Schools Community Resource Program
  • Coordinate applications for the Summer Language Institute and departmental scholarships
  • Support events hosted for current and prospective RLL students
  • Organize RLL’s teaching evaluation process 
  • Order textbooks for coordinated courses
  • Maintain and distribute a wide variety of documents, email groups, and schedules related to the department’s academic programs
  • Manage content for the department’s website, digital signage, and bulletin boards
  • Provide functional supervision to the department’s work study student
  • Serve as first point of contact for facilities, IT, and copy/print service requests 
  • Process incoming and outgoing mail

Other duties as assigned.

Required Qualifications*

  • High school diploma or equivalent
  • Ability to manage multiple, competing priorities
  • Prior experience working in an office environment
  • Excellent customer service skills
  • Ability to work effectively and sensitively with a diverse group of students, faculty, and staff in a busy office environment
  • Ability to handle sensitive and confidential materials and situations

Desired Qualifications*

  • Two or more years of administrative experience in a related role
  • Bachelor’s degree preferred
  • Knowledge of LSA and U-M policies and procedures
  • Experience working in PeopleSoft or another complex database

Work Schedule

Hours/Days: 8 AM to 5 PM, Monday through Friday with some flexibility. At present, work is primarily performed remotely. However, the position will shift to include on campus work at some point in the near future. Remote work may still be possible on select days. 

Additional Information

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA. 

To learn more about diversity, equity, and inclusion, please visit: https://lsa.umich.edu/lsa/dei.html

To learn more about LSA’s Guiding Principles, please visit: https://lsa.umich.edu/lsa/faculty-staff/human-resources/lsa-staff-guiding-principles.html 

Additional Information

The person in this position occasionally needs to move across campus to set up and tear down for events. The person occasionally moves equipment, food, or other items needed for event set up across campus on a cart weighing up to 50 pounds. This job requires the ability to move materials weighing up to 25 pounds to a height of 3-4 feet and set them on tables, carts, or other surfaces.  The person in this position frequently communicates with individuals whose first-language is not English; he or she must be able to exchange accurate information in these situations. 

The salary range for this position is $31,600 to $39,500, please note a higher salary may be offered based on equity and the selected candidate’s experience.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.