How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan Facilities and Operations Information Services (FOIS) is seeking a candidate with core competencies that include a solid knowledge of system administration, diagnostics, and maintenance to support a resilient and reliable infrastructure that incorporates the metering and control systems in most buildings on campus which will require occasional travel to them.
Who We Are
Facilities and Operations (F&O) has primary responsibility for the stewardship of the university's physical properties, including 37 million square feet of building space. We are responsible for sophisticated and complex academic, research and clinical facilities, as well as associated environmental stewardship and regulatory compliance. F&O is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive. For more information about Facilities and Operations, please visit our website: fo.umich.edu.
About Facilities and Operations Information Services (FOIS)
FOIS’s mission statement is to provide the right information at your fingertips. FOIS specializes in the unique information systems, infrastructure, and business processes that help F&O effectively achieve its mission. The list below showcases some of F&O’s most critical Information systems that an incumbent would be expected to support:
- Computer-Aided Design and Drafting (CADD)
- Geographic Information Systems (GIS)
- Construction Project Management
- Engineering Document Management System
- Building Blueprints
- Floor plans
- Facilities Integrated Work Management System
- Power Plant Management
- Training Management System
- Fleet Management
- Key and Access Control
- Building Automation Controls
- Utilities Metering and Billing Systems
- Visualization and Reporting Tools
- Custom Software Development
- Partner / Customer Support
Job responsibilities include, but are not limited to:
- Support application programming efforts
- Install, test, debug, document and install programs
- Install, configure, and maintain Microsoft Windows Servers
- Install and maintain a wide variety of server applications for F&O users
- Install, configure, and maintain server, storage, and networking hardware
- Ensure system components work properly together
- Monitor and maintain network and system security and integrity
- Evaluate and modify system performance
- Ensure that system improvements are successfully implemented and monitored
- Troubleshoot problems reported by users, analyze and isolate issues
- Maintain on-site building automation, utilities metering, and other systems
- Work with vendors to coordinate installation, support, and maintenance
- Maintain network-connected devices across the entire Ann Arbor campus
- Maintain network services such as web, file, and remote access servers
- Allocate network addresses and keep DNS entries up to date
- Maintain configuration of authentication and authorization of directory services
- Use network monitoring tools such as Zabbix, Nagios, and Splunk
- Work with campus central IT to request and adjust shared services
- Document IT processes and procedures
- 3 to 5 years of experience with ICS applications for power distribution and monitoring
- 3 to 5 years of utilizing cyber security best practices especially pertaining to building and utility control systems
- Extensive knowledge of networking concepts such as addressing, protocols, routing, and firewalls
- 1 to 2 years working with Microsoft Windows Failover Clustering and Microsoft SQL Server
- 1 to 2 years of experience with Storage Area Networks or enterprise class Network Attached Storage
- Solid understanding of virtual machines
- Understanding of PKI, hash functions, and encryption
- 3 to 5 years’ experience in the technology field in either a corporate and/or academic setting
- Demonstrated ability to organize and work effectively with cross-functional teams
- Excellent communication and collaboration skills with the proven ability to work effectively with diverse constituents and colleagues at all levels of technological understanding
- 3 to 5 years in experience of infrastructure technology and demonstrated understanding of networking, systems and applications development, systems analysis and integration, computer operations, information security, data management, and desktop support
- Excellent organizational, analytical, problem-solving, and decision-making skills
- Attention to detail with a high degree of accuracy
- Ability to multitask, meet deadlines, and adapt to changing demands and priorities
- Managing server configurations with GPOs and PowerShell
- Preferred Bachelor’s degree in computer science or related field
- Hold a cybersecurity certification, CISSP, CISM, CRISC or comparable
- Working knowledge of IoT, HVAC controls, and building automation systems
- Experience with HPE hardware including Synergy and 3PAR systems
- Demonstrated programming ability in PowerShell
- Working knowledge of macOS, iOS, and Android
- Working knowledge of intrusion detection and prevention systems
- Working knowledge of Unix-like operating systems, primarily Linux and BSD
- Background and familiarity with Azure, AWS, containers / kubernetes
It is the expectation that the candidate will locate to a safe commuting distance from the Ann Arbor campus. Remote work will be dependent on university guidance.
Facilities and Operations seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning.
This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state, and local law, and/or university policies or agreements that require the university to implement specific privacy and security safeguards, including but not limited to ITAR, EAR, HIPAA, and FISMA.
Salary will be commensurate with the qualifications and experience of the selected candidate.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.