How to Apply
A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Manager, address your specific interest in the position, and outline skills and experience that directly relate to this position.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
The overarching role of our team is to support patients and families through the surgical day and to execute clerical tasks enabling medical providers to spend the most time with the patient. Our team covers each of the clerical desks in the UH and CVC Operating Rooms and Post Anesthesia Care Units (PACUs). The Operating Room and Anesthesia Front Desks, PreOp, and PACU clerical roles are largely ‘behind the scenes’ positions, assisting and coordinating the people, equipment, schedules, etc. that enable smooth operations in and around the operating rooms. Surgery Reception staff check patients in for their procedures and act as communication liaisons between clinicians and family members, relaying important information throughout the stressful surgical day. The candidate selected for this position will learn several desks for this position
In each of the clerical roles our team is expected to:
- Warmly meet and greet all patients and families while demonstrating service excellence during these important interactions on the patients’ day of surgery.
- Exhibit courtesy, exemplary customer service, and professionalism at all times when interacting in person or fielding and routing phone calls and other communications for patients, families, faculty, staff, etc.
- Act as patient and family advocate; contacting clinicians and others as appropriate to improve the experience. Provide way-finding, resources (security, social work, maps), and comfort to family members and other guests.
- Use multiple software programs and other resources to confirm that patients flow through the system in a timely and well-documented manner.
- Provide clerical support when needed; participate in other duties or projects as assigned.
- Identify process improvement opportunities, implement improvements and/or work with teams to implement larger initiatives.
- Communicate, trouble shoot, and escalate concerns and issues.
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources with others.
- Assist management in the training of new team members and volunteers (including providing timely feedback) and assist in the maintenance of accurate, up-to-date training documentation and checklists.
- Work as a team member to ensure consistency and efficiency.
- Cultivate an atmosphere of respect, courtesy, and teamwork in speech, manner, and tone.
- Learn and utilize High Reliability Skills.
- High School diploma or equivalent and 0-2 years of experience.
- Knowledge of medical terminology and/or previous experience in a medical setting.
- Experience in entering patient information in an electronic health information system.
- Exceptional ability to develop and maintain collaborative and collegial interactions and relationships.
- Ability to work in a fast paced team environment with patients, faculty, residents and staff.
- Ability to keyboard with speed and accuracy and reasonable knowledge of business software and computer applications.
- Excellent communication, organizational and prioritization skills.
- Previous experience demonstrating excellent attention to detail and ability to multi-task.
- Excellent attendance record. Ability to prioritize assignments and workload.
- Ability to provide and receive constructive feedback and to seek constructive approaches to resolving workplace issues.
- Prior Michigan Medicine experience.
- Experience with MiChart.
- Bachelor’s degree.
- The selected candidate will work two 10-hour days/week, Wednesdays plus one other day each week. Wednesdays will be 6am – 4:30pm, the hours the other day will be similar but may start as early as 4:30am and as late as 9am, ending 10.5 hours later. Additional hours will be available (and would be beneficial) during training.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.