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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary

The University of Michigan (UM) University Health Service (UHS), is an ambulatory, multispecialty health clinic within Student Life. We serve a large and diverse student body of more than 45,000 students, as well as eligible UM faculty and staff. UHS provides clinical services throughout our primary care and specialty clinics, as well as health and wellness education and promotion. Through our programs, services and partnerships, we foster lifelong learning in support of individuals to become active participants in their health and wellbeing.  This position is conveniently located on campus near downtown Ann Arbor and minutes from Michigan Medicine.

Mission

University Health Service (UHS) promotes and protects the health and well-being of students and the broader campus community in order to enable individuals to better achieve their educational and personal goals.

 

The University of Michigan serves the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace, by:

• Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.

• Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

 

Job Summary

This role supervises the operational activities of ~ 20 Medical Assistants most of whom staff in the Primary Care-Medical clinic, within the Administrative Division. The Supervisor collaborates with all UHS Divisions, including Nursing, Medical, Gynecology and Sexual Health (GSH) and our wellness team among others. Our Primary Care Clinic sees over 40,000 visits in an average year, GSH is typically 6,000.

While leadership responsibilities for our MA team is the overall foundation for this role, schedule optimization is a key component; having used self scheduling to a greater degree; and having incorporated virtual visits based on the critical nature of social distancing, we have synergized our interest in preventing wait time. UHS is ever more engaged to pay close attention to these visit metrics. Greater detail and responsibilities are outlined below. 

Responsibilities*

Supervision: 70%

  • Management responsibilities include the authority to hire, fire, or promote assigned employees, and administer performance management reviews with each Medical Assistant
  • Develop or modify internal operational practices, consistent with UHS established standards
  • Review and approve staffing plans including definition of duties, reporting relationships, selection and assignment of staff, salary increases, reclassification and time reporting.
  • Initiate development and implementation of Medical Assistant goals and objectives.
  • Established staff agendas and meetings for all Medical Assistants to be aligned for unit needs
  • Plan and direct Medical Assistant educational and staff development programs and support services.
  • Develop, plan, monitor and implement Quality Assurance activities for Medical Assistants.
  • Insure compliance with any regulatory requirements for the Medical Assistant job family
  • Identify and resolve operational problems and employee grievances
  • Assume Medical Assistant responsibilities when operational shortages occur. 

 

Administrative 25%

  • Assure compliance to meet safety programs initiatives such as Infection Control or Regulatory Affairs
  • Develop, monitor and collaborate with Student Life Budget and Finance (SLBF) regarding Medical Assistant budget.
  • Approve salary, staffing and commodity budget allocations as well as expenditures for Medical Assistant team.
  • Recommend applicability and procurement of equipment and supplies, both new and replacement.
  • Address and respond to appropriate patient complaints and submit to risk tracking program as necessary per standards.
  • Actively represent clinic operations on committees (ongoing and ad hoc).
  • Participate and promote revisions as needed between Clinicians, clinic Clerical staff, Call Center staff, Medical Assistants, Nursing, and other UHS units.
  • Coordinate major and minor alteration projects related to clinical areas.
  • Coordinate and collaborate with UHS schedule template editors on a regular cadence for schedule optimization in partnership with UHS’s newly incorporated data analysts
  • Develop and oversee the implementation of medical forms and instructional material(s).
  • Coordinate revisions in patient flow in partnership with stakeholders within each Division.

UHS Teamwork and Integration: 5%

  • Coordinate the development and implementation of administrative policies and procedures that affect the Medical Assistant team and have impact on other units within UHS.
  • Coordinate and direct special projects or programs as delegated by the Administrative Director, Medical Director &/or the Executive Director.
  • Coordinate clinic improvements, renovations, and cost saving operations together with staff from other impacted units

Financial/Budgetary Responsibility

Work with Student Life Budget & Finance staff, related to monthly statement review of usual expenses. Budgets are renewed annually on Fiscal year.

Skills You Have

Position Criteria (Candidate Characteristics):

  • Demonstrated interpersonal communication skills, including ability to work with various other job families, such as clerical and nursing.
  • Solid understanding of the scope of duties MA’s are qualified to perform 
  • Able to multi-task and work in a fast-paced, busy environment
  • Able to take direction from multiple disciplines
  • Flexible to work between multiple areas
  • Communicate appropriately with patients, families, and members of the healthcare team
  • Proficient with Microsoft Office software including Word and Excel. 
  • Demonstrated ability to work independently and as a member of an extended team.

Required Qualifications*

  • Bachelor of Science or equivalent combination of license or certification in a medical field
  • A minimum of 3 years in an active primary care clinic (6+ patients/day/MA)
  • A minimum of 2 years of supervisory experience, with at least three direct reports

Desired Qualifications*

  • Bachelor's degree in a health related field
  • Knowledge of third party reimbursement, policies and procedures and CMS guidelines (Medicare)

Work Schedule

This is a full-time, 40 hours/week position.

As leadership, your time will generally be Monday – Friday 8am – 5pm.

To stay connected with staff, incumbent will be expected to cover less common shifts on an intermittent basis.

 

Staff Schedules may include time before opening, or extended later than posted building hours.

Weekend hours vary with the school year. For those assigned on Saturday and Sunday, coverage hours are generally 9 am to 1 pm or when the last patient departs.

Work Locations

University Health Service

207 Fletcher

Ann Arbor, MI 48109-1050

Additional Information

Salary Range

$64,350 - $67,275. Salary may vary depending on qualifications, experience, and education of selected candidate.

Physical requirements

Able to maintain a static position for extended periods of time; and the ability to transport patients and objects within the building.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer, and may use a third party administrator. Background checks are performed in compliance with the Fair Credit Reporting Act.

 

Supervision Received

Supervision is received from the UHS Administrative Director

 

Direct reports

Medical Assistant senior, Medical Assistant Associate, and 20 Medical Assistants; supports externship programs

This role may have reporting obligations under Title IX and Clery.

Relocation will not be offered for this position.

#studentlife

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from the posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.