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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Are you motivated and skilled in enabling the learning of others? Do you want to work in an environment that is dedicated to providing learning and growth opportunities to over 30,000 faculty and staff? If so, we invite you to consider being part of our Learning Management Services team.  We focus on the Workforce segment of the Business IT portfolio.  At Business IT, we are working to change the way that faculty and staff workforce are planned, recruited, hired, onboarded, and managed across Michigan Medicine.  A major area of responsibility for this role is the Michigan Medicine enterprise-wide delivery and tracking of complex learning management systems (i.e. MLearning) related to training, professional development, and mandatory education for faculty and staff.  Our team is also  responsible other applications related to the learning and employee experience.



This role specifically involves being part of a team responsible for the customer/ business relationship as well as the identification, management, and support of the IT systems and services for the Michigan Medicine Education mission. Work assignments include working collaboratively with diverse audiences, supporting multiple platforms and integrations, as well as working across diverse teams. Additionally, the candidate:

  • Collaborates with stakeholders, users, customers, data stewards and application deelopers to define business needs, gather requirements and recommend solutions.  Responsible for following established standards and methodology, develops and conducts analysis and tests, writes queries and implements solutions.
  • Manages the execution of the resources for assigned projects.  Provides accurate time estimates for tasks, identifies impacted teams, and notifies management of potential risks and issues.
  • Provides daily operations support for applications. Actively coordinates with team members, other groups, and vendors to effectively resolve incidents and requests. 
  • Stays current with relevant advances in technologies.

May require on-call availability and may require working during non-business hours and on weekends.

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan.   Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.

Required Qualifications*

  • Bachelor's degree in Computer Science, Healthcare Administration, Business Administration or equivalent degree or equivalent combination of education, certification and experience.
  • Minimum 2 years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully conduct systems and process analysis and design.
  • Demonstrated experience with managing enterprise-wide technology projects. 
  • Knowledge of systems development methodologies (including waterfall and iterative approaches).
  • Demonstrated skills in business systems analysis, design, and system testing.
  • Demonstrated skills in data analysis and reporting as well as process modeling tools and techniques.
  • Demonstrated proficiency with current computer technology and applications (e.g. Business Process Mapping software, word processing, spreadsheet, and collaboration applications).
  • Demonstrated ability to meet deadlines while working in a fast-paced environment.

Desired Qualifications*

  • Experience in healthcare and/or higher education. 
  • Experience with developing academic and/or corporate educational programs.
  • Experience with Learning Management Systems. 

Additional Information

Organizational Competencies

Requirements for this position are based largely on the UM Professional Competencies model.  Demonstrated proficiency in each of the seven competencies is required:

Building Relationship / Interpersonal Skills 

  • Demonstrated ability to develop and maintain positive and cooperative relationships, inside and outside of work group, interacting in a friendly, open, honest, and accepting manner.

Creative Problem Solving / Strategic Thinking 

  • Defines problems, analyzes causes, identifies possible solutions, selects the best solution, and develops action plans.  Generates new ideas and goes beyond the status quo.  


  • Demonstrated ability to communicate effectively to groups, varying style to fit the audience, actively communicating with those with differing opinions and differing levels of understanding.

Development of Self and Others 

  • Demonstrated ability to apply new skills/knowledge to the job and serve as a training resource to less experienced staff.

Flexibility / Adaptability to Change 

  • Understanding and accepting the need for change, cooperating in implementation, and constructively voicing concerns and proposing alternatives.

Leadership / Achievement Orientation 

  • Demonstrated ability to develop specific action plans, exercise positive influence, and respond quickly and effectively in a crisis.

Quality Service 

  • Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.