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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Information Technology Services (ITS) is looking for an experienced software developer to join our Software Development team at the University of Michigan-Flint Campus as a CRM Administrator. You will work with our CRM Solution Architect to assist with the support and integration of campus-wide Salesforce/TargetX CRM. 

You will work with ITS, schools, colleges, and units using Salesforce and Banner across the Flint campus.  You will be a part of the Software Development team in ITS and part of the Software Development team.  You will work closely with other developers on your team and report directly to the ITS Programmer Analyst Supervisor that is in charge of the Software Development and oversees the System Administrators team.  

Responsibilities*

   40% Salesforce Administration 

  • Provide support for our Salesforce/TargetX CRM operations, functionality, and users. Work with campus units to develop reports, dashboards, and tools utilizing appropriate data for analysis.

  • Monitor Salesforce and the related systems to ensure data integrity. Use tools to streamline the management of business processes, data extract, and data transformation/normalization.

  • Conduct an annual review/cleanup of database fields/objects, tables, and relational database links within Salesforce.

  • Maintain both user accounts/permissions and data access control of the Salesforce/TargetX CRM at an organization, object, field, and record level.

   40% Salesforce Integration/Application Development 

  • Build data connections to existing institutional systems (Banner, data warehouses) and custom applications (WordPress website, web applications, Google Forms) to allow bi-directional data-flow between these systems and Salesforce, ensuring the required data transformation is implemented correctly.

   10% Salesforce Architecture 

  • Assist CRM Architect with designing, building, and implementing campus-wide solutions. 

  • Ensure exceptional data integrity is maintained within Salesforce/TargetX. 

  • Assist CRM Architect with any additional CRM related tasks.

   10% Professional Development 

  • Learn and maintain Salesforce/TargetX CRM skills to become an expert for our Salesforce/TargetX CRM instances. 

  • Stay current with relevant advances in technology. This can include: on-the-job training, technical courses/conferences, research, and certifications.

 

Required Qualifications*

    Intermediate Level:

  • Bachelor's degree in a related technical or science field, or an equivalent combination of education and experience.
  • 3+ years of experience managing complex data or user environments across multiple relational databases, data stores, systems, and/or applications.
  • 3+ years of combined experience in system analysis, process improvement or deployment, and/or programming in a business environment.

    Associate Level:

  • Bachelor's degree in a related technical or science field, or an equivalent combination of education and experience.

  • 1+ years of experience managing complex data across multiple relational databases, data stores, systems, and/or applications.

  • 1+ years of experience in system analysis/programming in a business environment.

Desired Qualifications*

  • Experience with Informatica, APIs, and Axiom.

  • Experience with Ellucian products, ex: Banner, Degreeworks.

  • Experience with APEX.

  • Experience in Higher Education.

  • 1+ years of experience operating a Salesforce/Education Cloud environment.

  • Certified Salesforce Administrator with 1 year of experience in that role or equivalent experience for both.

  • Project and change management experience.

  • Experience with change management systems and protocols.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.