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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Michigan Surgical Quality Collaborative (MSQC) is a collaborative of Michigan Hospitals dedicated to overall surgical quality improvement, including better patient care and lower costs. We are multidisciplinary and inclusive as we work together to transform surgical quality and deliver care that is cost effective. Today the MSQC is 69 hospitals strong, we have improved care for patients, reduced complication rates, and produced millions of dollars in cost savings statewide. Led by, driven, and coordinated by surgeons and health care professionals, the MSQC has the infrastructure and regional focus to identify, learn, disseminate and accelerate best practices within participating hospitals. The individual hired will work with a team of nurses at the MSQC Coordinating Center to clinically support approximately 100 nurse data abstractors and other staff at the MSQC participating hospitals. This position is supported by external/sponsored funds from Blue Cross Blue Shield of Michigan.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings

Responsibilities*

The Clinical Site Coordinator will be responsible for the following:

Clinical Site Support and Data Management

  • Promotes performance excellence in surgical care by providing comprehensive, ongoing support and customer service to the nurse data abstractors at the 69 participating sites. This includes responding to member questions utilizing email, phone, virtual consultations, and in-person site visits
  • Uses clinical knowledge to inform the design of analytic variables, and provides support to the abstractor by interpreting the definitions of the variables being abstracted from their EMR to assure the data collected is reliable and valid. 
  • Trains data abstractors bimonthly and ad hoc to assure accurate data collection.
  • Identifies, analyzes, and resolves data discrepancies and data collection issues, and performs biennial data accuracy audits for each site.
  • Troubleshoots issues and concerns to ensure accurate and reliable data reports produced by the Coordinating Center, while also assessing the ongoing functionality of the online database platform.
  • Works closely with the Program Manager and Program Directors, incorporating clinical knowledge and skills to help identify opportunities for quality improvement, education and training.

Quality Improvement and Performance

  • Collaborates directly with care providers, nurse data abstractors, and members of multidisciplinary teams to promote improvement of the quality of patient care of surgical patients. 
  • Facilitates and supports the adoption and implementation of evidence-based best practices during the sites’ annual quality improvement initiative. 
  • Provides clinical expertise and recommendations for performance improvement through knowledge of quality indicators, processes and outcomes measurement. 
  • Monitors the sites’ progress with their QI initiatives, reviews and provides data reports, guides the implementation process, facilitates the sharing of collaborative resources, provides informational conference calls and training modules on quality improvement, and assists participating sites with troubleshooting barriers.
  • Leads the coordination, training and evaluation for designated special projects. 

Hospital Engagement

  • Monitors and provides support and guidance to optimize sites that are deficient in achieving the goal performance for data completion, timeliness, and accuracy, according to the MSQC operational guidelines. 
  • Designs metrics and reports that allow the nurse data abstractor and their hospital team to assess individual and site performance toward achieving financial incentives.
  • Collaborates with the MSQC technical team to develop new online reports to deliver on-demand site analytics to the MSQC community.  

Required Qualifications*

  • Minimum of a Bachelor's degree in nursing, quality or another healthcare field which is directly related to the duties of the position, and at least 5 years of experience in analyzing and interpreting processes, clinical outcomes and costs of care. 
  • Significant previous nursing experience, preferably surgical, with a deep understanding of medical terminology which enables the individual in this role to function as a subject matter expert for surgical chart review. 
  • Strong customer service skills.
  • Excellent oral, written, interpersonal communication, and presentation skills. 
  • Excellent organizational skills and attention to detail.
  • Strong computer skills.

Desired Qualifications*

  • Master’s degree in a healthcare field or quality is preferred.
  • Previous data and/or chart abstraction experience for quality improvement initiatives. 
  • Experience with survey methodology and patient reported outcomes. 
  • Strong interest and involvement in quality and process improvement. 
  • Background in informatics or data management.
  • Experience with regulatory management or advanced understanding of data security issues is helpful.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.