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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary

The Office of Student Conflict Resolution (OSCR) promotes a safe and scholarly community in which students navigate conflict in a peaceful, socially just, and self-reflective manner. OSCR offers a spectrum of conflict resolution pathways that are educationally focused, student-driven, community-owned, and restorative in nature, which are adaptable to meet the needs of students experiencing conflict.

Job Summary

This position is a key part of OSCR’s work to Build Trust, Promote Justice, and Teach Peace on campus.  A successful candidate will embody the philosophies and principles of restorative justice, social justice, and conflict transformation.  A successful candidate will also have expertise in working with diverse populations with an emphasis on multicultural, LGBTQ, underrepresented and underserved populations with strong cultural competence.

The Program Manager is responsible for leading out resolution procedures under the Statement of Student Rights and Responsibilities. This includes the day-to-day programmatic management of all aspects of the Adaptable Conflict Resolution (ACR) for Alcohol & Other Drugs  (AOD) program in the Office of Student Conflict Resolution (OSCR). This includes, but is not limited to case management coordination, interdepartmental coordination, education and outreach, and supervision. This role promotes student learning and development through outreach, program management, conflict resolution, supervision and facilitation of resolution processes for students referred to the AOD program. Utilizes specialized knowledge of higher education administration, higher education law, educational and community outreach, student development, conflict resolution, and related content areas to deliver on unit mission.. The Program Manager provides direct support to and collaborates with the OSCR Assistant Director overseeing the AOD program, as well as direct supervision to the AOD Program Specialist.

In coordination with OSCR Assistant Director, ehe Program Manager provides case management leadership and critical support for matters proceeding to Formal Conflict Resolution. This role coordinates with OSCR staff responsible for the supervision of Formal Conflict Resolution pathways, including the University’s Arbitration (hearing) process.


Programmatic Leadership (50%)

  • Provides leadership, direction and supervision for facilitators of adaptable (informal) and formal procedure under the Statement of Student Rights and Responsibilities relating to Alcohol and other Drug complaints.
  • Exercises leadership and autonomy in managing one or more of the primary resolution pathways (Formal Conflict Resolution, Adaptable Conflict Resolution, and/or Alcohol and Other Drugs).
  • Manages, monitors and audits student conduct and conflict-resolution cases utilizing processes articulated in the Statement of Student Rights and Responsibilities.
  • Reviews requests for service, conducts intake meetings, manages cases, and coordinates the resolution of student conflicts using adaptable and formal conflict resolution pathways.
  • Compares and evaluates possible courses of action for current cases, makes decisions on case management and pursues resolution processes after considering the possible options while effectively balancing the interests of all parties in addition to broader community needs.
  • Facilitates appropriate educational and restorative interventions in line with Student Life and OSCR learning outcomes.
  • Hires, trains, and supervises the work of student staff, graduate interns, and/or professional staff who facilitate student cases under the Statement of Student Rights and Responsibilities.
  • Work with highly sensitive, protected information with discretion and good judgment to maintain student confidentiality and attend to institutional risk-management concerns.
  • Manage continuous improvement  through systematic use of data (includes data gathering, best practice benchmarking, and program assessment). Keep accurate records and statistical information on clients and programs/services.

Coordination with Stakeholders and Partners (20%)

  • Provides appropriate referrals for students to other community resources.
  • Provides outreach-related programs and activities for the University of Michigan.
  • Advises members of the University community on OSCR processes, conflict resolution skills, and conflict management.
  • Interacts regularly with faculty, staff, students, family, caregivers, and support persons providing support to students in conflict resolution processes.
  • Consults and coordinates with a cross-section of institutional and community stakeholders (including, but not limited to, Wolverine Wellness, Counseling and Psychological Services, Michigan Housing, the Department of Public Safety and Security, and the Dean of Students office) regarding student conflict issues at macro and micro levels. 

Outreach, Education & Training (20%)

  • Provides educational opportunities for students to increase their ability to reflect on personal and ethical values, judgment, and decision-making.
  • Participates and contributes to unit meetings and continued training efforts for professional and student staff.
  • Utilizes relevant theory, literature, research, and best practices to facilitate conflict resolution across a spectrum of pathways and in the design, development, and implementation of various organizational initiatives. 
  • Works collaboratively with students, faculty, and staff to assess current issues and concerns within the University community regarding conflict resolution. Collaborates in the development of resources, training experiences, workshops, and seminars to address them.

Leadership within Unit & Unit Representation (10%)

  • Recommends, develops, and implements policies, procedures, programs and services that allow students to develop knowledge of self and others (particularly with regard to developing lifelong ethical, relational, and conflict resolution-related skills), navigate their educational environment to achieve their desired outcomes, and evaluate the role they wish to play as contributing members of society in a multicultural world.
  • Represents OSCR at institutional and divisional levels, including committees, regarding AOD harm reduction and wellness.
  • Ensures compliance with and education on laws related to the work of OSCR, including FERPA, Clery, and Title IX.
  • Engages regionally and nationally in presentations to showcase OSCR work and unique expertise in the field of conflict resolution.
  • Other duties as assigned.

Required Qualifications*

  • Bachelor’s degree from an accredited institution.
  • Recent experience in student conduct, conflict resolution, AOD risk reduction, and/or related field.
  • Experience working with diverse communities.
  • 2 years of professional-level experience directly related to the basic functions of the position.

Desired Qualifications*

  • Advanced degree in higher education, student affairs, social work, conflict resolution, peacebuilding, public health,  and/or legal studies.
  • Prior student conduct experience with a focus on social and restorative justice.
  • Content expertise in high risk harm reduction, conflict resolution, student development, community development and engagement.
  • Familiarity with restorative justice, social justice, inclusive excellence and community transformation
  • Broad-based knowledge of and experience working with diverse populations with an emphasis on multicultural, LGBTQ, underrepresented and underserved populations with strong cultural competence.
  • Prior experience utilizing case management software, with preference given to experience with Advocate by Symplicity.
  • Ability to develop and implement effective assessment and reporting strategies.
  • Proven ability to build consensus and seek agreement on resolutions which support student well-being.

Additional Information

Position Criteria:

  • Able to identify student and stakeholder needs, identify solutions to meet those needs, and establish trusting relationships.
  • Able to pull from multiple and diverse sources of information, seek root causes, and effectively evaluate pros and cons when solving complex problems.
  • Ability to actively engage in relationship building and complex case facilitation/management through the use of virtual conferencing technologies.
  • Cultivates new and innovative ideas, provides alternative perspectives and demonstrates the ability to take creative ideas and put them into practice.
  • Sets objectives that align with broader institutional, divisional and unit-specific goals. Able to effectively break down objectives into manageable initiatives, actions, relevant milestones, and time-oriented schedules. Able to adjust and ensure flexibility for multiple contingencies.
  • Able to navigate change, uncertainty and ambiguity while managing risk and working productively toward solutions.
  • Is comfortable and effective in multiple critical communication settings. Is able to adjust to fit the audience, align the message to meet the needs of the group, and encourage open expression of diverse ideas.
  • Is readily adaptable to situational needs and is able to adapt approach and leadership behavior.
  • Identifies conflicts as opportunities for meaningful change, improvement, and growth. Able to facilitate dialogue, identify shared interests, integrate diverse viewpoints, and meet needs with a multipartial approach.
  • Relates comfortably with people across positional levels, functions, culture and space. Engages in a diplomatic fashion with an eye toward building trust and constructive relationships. Possesses a deep knowledge and insight on interpersonal and group dynamics.
  • Demonstrated ability to effectively supervise others.
  • Demonstrated commitment to educationally-focused conflict resolution and AOD harm reduction techniques and programs.

Working conditions

Requires some evening or weekend hours. Position requires working with students through stressful, tense and/or emotionally challenging situations and circumstances, and addressing issues of power, privilege, and oppression. This position is designated by the University of Michigan as an Individual with Reporting Obligations (IRO) under Title IX.

Physical requirements

Operations in a virtual environment, in-person environment, and a hybrid environment may be necessary, based on University operations and public health informed practices.

Direct reports

The Program Manager supervises paraprofessional (graduate and undergraduate student) staff facilitators, intern/practicum students,  and/or volunteers.

This role may have reporting obligations under Title IX and Clery.

Salary Range: $52,000 – $57,000 Starting salary may vary depending on the qualifications and experience of the selected candidate.



U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.