The Division of Enrollment Management seeks a strategic, experienced and technology focused professional that will develop and lead a new organization that merges resources in our admissions operations, registrar activities and business analyst roles, to provide strategic focus on the day-to-day back-end operations and processing needs of the EM division. This oversight integrates the critical EM operations that support the data, processing and academic record management through the whole life cycle, application to graduation and beyond, while leading strategic divisional efforts focused on leveraging technology to enhance these operations.
The Executive Director will report directly to the Vice Provost for Enrollment Management and work closely with the other EM leadership. A key aspect of the role is collaboration with Information Technology Services (ITS), who supports the development and hands-on technology implementation; Institutional Research & Effectiveness (IRE) in data governance and reporting, and the 4 Colleges and Academic Affairs in the refinement and implementation of seamless processes to support faculty, staff, and students. The Executive Director will oversee staff dedicated to best in class service in supporting the important functions in the registrar and admission operations critical to recruitment and retention goals.
The Director of Enrollment Management (EM) Operations & Technology is a key member of the Enrollment Management’s team and supports the Vice Provost in managing,operationalizing, and advancing the strategic work of EM, which includes critical strategic priorities and both short and long-term operational goals and initiatives. This position will have an opportunity to provide leadership in designing, coordinating, implementing, and communicating priorities that are of central value to Enrollment Management, this includes assessing opportunities to optimize our resources in supporting our operations and the goals and objectives of the units.
The role is responsible for overseeing the use of data and implementation of systems within the Enrollment Management area and ensuring that all functional areas within Enrollment Management have the processes, policies, technology, and resources necessary to achieve enrollment and student success goals.
The Director of Enrollment Management (EM) Operations & Technology is responsible for the oversight of all data shared with internal and external constituents to ensure consistent and accurate reporting across multiple systems. This role will work collaboratively with multiple offices across the institution, including but not limited to ITS to deploy innovative technologies and IRE to ensure data integrity.
Who We Are
The University of Michigan-Dearborn is one of the three campuses of the University of Michigan. It is a comprehensive university with approximately 9,000 students offering high-quality undergraduate and graduate education for the residents of southeastern Michigan and beyond. Faculty, staff, and students have great opportunities on campus. They also have the opportunity to collaborate across all three campuses in a variety of activities ranging from sports to professional development to research. The University of Michigan-Dearborn is located 10 miles west of downtown Detroit and 35 miles east of Ann Arbor.
The successful candidate will need initiative, autonomy, keen analytical and quantitative skills, outstanding written and communication skills, judgment, collegial professionalism, and integrity. Candidates should have exceptional management skills along with broad knowledge of organizational policies and procedures. This position requires experience implementing initiatives that require organizational change. The successful candidate will be attentive to detail, results-oriented, able to prioritize, and demonstrate strong organizational skills.This candidate must have the experience to consider and execute change in consideration of the following: How will this technology enhance the institution’s ability to fulfill its strategic plan? Is the institution’s level of preparedness for the operational and cultural changes that will result from the implementation adequate? Is there a clear communication plan regarding the implementation with all stakeholders? Are those involved in the details representative of all of the business areas impacted by the new technology? Are the institution’s governance structures supportive of the change and is the team leadership for the project given an appropriate level of authority and responsibility to get the job done?
45%: Focused on leading the operational activities of the units and optimizing resources
- Provides leadership in developing, overseeing and implementing tasks and projects that support Division’s vision and short and long-term strategic goals.
- Provides direction, oversight, and effective performance management for employees in the EM Operations and Technology Team
- Advise the Vice Provost on prioritization of resources necessary to meet strategic initiatives and allocation of financial planning, human resources, divisional policy to successfully roll out key enhancements
- Ensures that the team is leveraged effectively for operational and strategic priorities and provides guidance and advice on how to use technology to enhance operational and service needs
45% Focused on strategic leveraging of technology to enhance operations and faculty/staff support
- Build awareness at leadership levels of current and forthcoming systems enhanced with, by, and through technology
- Lead discussions about innovative tools potentially impacting EM
- Lead implementation of new policies, procedures, and standards related to the effective delivery of technology-enhanced enrollment activities;
- Leverage knowledge of research, competition, and trends to develop strategies to evaluate the feasibility of new initiatives;
- Develops and documents processes to ensure consistency, transparency, and smooth succession transitions
- Serves on data, research, and IT related campus and systemwide groups that address new enhancements, including developing policies, procedures, priorities, and standards
- Supports technology implementations, in partnership and alignment with ITS, carefully planned to minimize any perceived negative impact on staff and/or daily operations.
- Provide clear vision of the end goals, a champion for the effort, systemic buy-in from cross functional areas
- Produces executive level reports that highlights and tracks EMs operational service levels to meet goals and objectives
- Supports development of EM project plan and meeting timely execution based projections and goals
10%: Other duties
- Represents the Vice Provost, as requested, on various committees and initiatives within the division, university, and external organizations and partnerships
- Serves on the Enrollment Management Leadership Team adding input, data, and business intelligence to support priorities and goal-setting
- Completes special assignments and projects as requested by the Vice Provost
- Serves as a leader in supporting IT Governance and Data Governance Team
- Bachelor's degree
- Five or more years of with admissions, registar and/or academic technology experience;
- Extensive experience of innovation in enrollment management and a broad understanding of new and emerging technologies; current issues and trends within Enrollment Management
- Excellent interpersonal skills, patience, and the ability to work effectively as a team leader and colleague across the campus;
- Experience supporting Banner, Salesforce or comparable systems
- Experience managing budgets, supervising teams, and developing project plans (e.g., moving from vision to integration)
- Organizational planning and implementation
- Strong project management skills
- Strong leadership skills; collaboratively leading individuals and groups toward achievement of shared goals and outcomes
- analyzing complex situations and recommending possible courses of action
- Convening and overseeing groups to ensure successful and timely outcomes
- Experience encouraging thoughtful discussion on strategic goals/issues
- Working knowledge in MS Office applications; advanced knowledge in Excel.
- Knowledge of FERPA requirements for the security of applicant and student information.
- Technical experience or understanding of academic systems (e.g., curriculum management, catalog, scheduling, Degree Works)
- Competence working across multiple technology platforms;
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.