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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Student Life Technology Solutions is seeking an enthusiastic and qualified systems administrator to play an active role in the support of Student Life's infrastructure and planning as we leverage Michigan IT & cloud based technologies. This position is responsible to function as a highly capable member of the Student Life Infrastructure & Operations team. The team manages numerous virtual and physical Windows, Linux, and Macintosh servers. The team is also responsible for all areas of system administration on these servers and end user support related to account administration and server-based applications. This position will require being part of an on-call team and occasional over-time.

Responsibilities*

40% - Server, Application, Database, & System Administration and Integration

  • Under direct supervision, manage servers, applications, and databases including installation, monitoring, patching, configuring interfaces, performance tuning, maintenance, and backups
  • Work in partnership with ITS and other campus units to provide services that align with Michigan IT offerings and initiatives
  • Document the server and application environments and their related policies and procedures to ensure effective problem resolution and incident routing
  • Manage Active Directory (AD) OUs involving account, group, and group policy management and troubleshooting; setting up file directory access; user account creation and password resetting
  • Administer Windows and Linux application, database, and web servers
  • Assist with the design, implementation, and help to ensure the proper execution of a disaster recovery plan for all business critical systems including automating monitoring and alerts and documentation of the plan
  • Assist in coordinating installation and system implementation of major software applications
  • Troubleshoot web server applications

30% - Infrastructure Support

  • Develop and update procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate and maintain Windows, Linux, and Mac servers in accordance with established IT policies and procedures 
  • Evaluate new technologies and services, recommend solutions to management, and implement as appropriate
  • Collaborate with developers to securely deploy and troubleshoot web applications and services
  • Interact with technical staff, end-users, and service provider to resolve problems and communicate system outages 
  • Assess servers, databases, and systems to determine if they are adequate for required tasks and recommend upgrades as appropriate
  • Support web, file, database, and server-based application services
  • Assist in the development and maintain documentation of procedures, services, workflow, and best practices
  • Identify gaps in established procedures/processes and make recommendations for implementing improvements
  • Assist in the creation and documenting of new solutions that leverage automation tools in an effort to more efficiently complete standard work

20% - Security Design, Implementation, and Monitoring

  • Act as Security Unit Liaison & represent Student Life interests to the campus community
  • Coordinate system security activities including security patches, monitoring for unauthorized access, password resets, user access control, and compliance with recognized security standards
  • Investigate and respond to security incidents
  • Analyze, review and improve current security practices

10% - Infrastructure Architecture

  • Assist in the overall design of infrastructure systems involving servers, applications, databases, networks, and security 
  • Collaborate with Student Life business units, technical staff, and vendors to architect and build infrastructure systems that integrate with the Michigan IT environment and meet the business unit's functional requirements 
  • Involve users, system administrators and unit partners in planning efforts to implement and support major infrastructure changes
  • Communicate regularly and openly with Student Life business units, technical staff, and vendors to engage transparently during projects

Notes:

There will be evolving needs and opportunities that require a flexible approach to adapt to the continually changing and evolving work of supporting the technologies utilized to meet Student Life business needs.

Required Qualifications*

  • Bachelor's degree in computer science, information technology or related field or an equivalent combination of education and previous experience
  • 2-5 years of experience with network troubleshooting and providing support for networked devices including familiarity with DNS, DHCP, VLANs, firewalls, and/or VPNs
  • 2-5 years of experience managing systems in a distributed networked environment involving Microsoft Windows, MacOS, and/or Linux
  • 2-5 years of experience working with Windows Server and client OS, including MS Windows SQL Server or IIS
  • Previous experience configuring and supporting devices in an Active Directory environment including experience configuring group policies, creating user accounts, applying security patches, and/or updates
  • Previous experience writing and debugging Microsoft PowerShell scripts for system administration or experience with scripting and batch processing in Windows and Linux
  • 1-3 years of experience providing Linux system administration including supporting Apache and MySQL
  • Previous database administration experience involving Oracle, MS SQL, and/or MySQL with an understanding of database principles and concepts
  • 1-3 years experience supporting complex, enterprise-class business applications, i.e., systems that require 99%+ uptime, interact with other systems and data stores, automate complex business processes, etc. Examples of complex business applications include: CBord product suites, EMS, Onity Integra, and StarRez

Desired Qualifications*

  • Previous experience working in the Michigan IT environment, including supporting and maintaining cloud applications and services and leveraging MiServer, MiDatabase and MiWorkspace services
  • Experience with Drupal or similar systems
  • Previous experience leveraging the University of Michigan's directory services
  • 2-5 years of experience managing and administrating Apache web servers
  • RedHat and/or Microsoft certification
  • MCITP, MSCE, MSCA or equivalent Microsoft certifications
  • Linux or Oracle certifications

Additional Information

Position Criteria:

Building Relationship / Interpersonal Skills

  • Respects diversity; demonstrates respect for the opinion of others; values each person's contribution to the team.
  • Demonstrates ability to develop and maintain positive and cooperative relationships, inside and outside of the work group, interacting in a friendly, open, honest, and accepting manner.
  • Maintains the university levels of confidentiality.
  • Demonstrates ability to use formal/informal networks to accomplish tasks and objectives, developing and maintaining smooth, cooperative working relationships.

Creative Problem Solving / Strategic Thinking

  • Demonstrates ability to provide necessary attention to solve different level problems, often multitasking to solve moderate level problems.
  • Demonstrates ability to use creative thinking to improve processes and solve complex problems.
  • Plans and acts strategically, analyzing data and utilizing trend information.

Communication

  • Demonstrates ability to communicate clearly, correctly, knowledgeably, and effectively both verbally and in writing.
  • Uses appropriate methods of communication (email, video-conferencing, face-to-face, and so on) to achieve desired results.
  • Demonstrates ability to communicate about complex topics effectively to groups, using visual aids as needed, varying style to fit the audience, and actively communicating with those with differing opinions and differing levels of understanding.

Flexibility / Adaptability to Change

  • Understands and accepts the need for change, cooperating in implementation, and constructively voicing concerns and proposing alternatives.
  • Demonstrates ability to plan, implement, and communicate effective change approaches within established and changing deadlines.

Working conditions

Note: Must be able to work during normal business hours with required periodic work outside of normal business hours (evenings & weekends) for scheduled upgrades. This position will require after hours and weekend support as part of an on-call team and best-effort response to major outages when not on-call.

This role may have reporting obligations under Title IX and Clery.

Starting salary may vary depending on the qualifications and experience of the selected candidate.

Relocation will not be offered for this position.

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U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.