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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

We are seeking a Student Loan Specialist to join our Student Loan Collections team in Financial Operations.  The Student Loan Collections area provides billing, collection and other student loan services in accordance with federal and university policies.  This position serves an important role in performing administrative duties associated with the university’s student loans.


  • Review enrollment status of borrowers for separation, based on data in the National Student Clearinghouse.
  • Review and correct enrollment status inconsistencies between our third-party student loan processing system (ECSI) and enrollment reports from the Office of the Registrar.
  • Perform administrative procedures related to the processing of student loan deferments, hardships, forbearances, service cancellations, loan consolidations and temporary disabilities. 
  • Confirm data on loan verification forms received for loan consolidations.
  • Review bankruptcy discharge reports.
  • Process debt service checks received using remote deposit capture.
  • Assist with incoming phone calls.
  • Other duties as assigned.

Required Qualifications*

  • Completion of high school education, with college degree preferred
  • Excellent organizational skills with strong attention to detail and ability to handle multiple tasks with varied deadlines
  • Demonstrated ability to contribute to a positive work environment; ability to work independently and in a team setting
  • Strong interpersonal skills, including the ability to effectively communicate with a variety of individuals from diverse backgrounds
  • Strong customer service focus
  • Working knowledge of PCs and desktop software, preferably Microsoft Office Suite and Google Gmail

Desired Qualifications*

  • Clerical experience in a business office or university setting.
  • Knowledge of university policies involving institutional loans.
  • Knowledge of federal regulations governing student loan programs.
  • Experience with student loan servicing software (ECSI helpful).
  • Experience working with complex student administration systems (Oracle PeopleSoft helpful).

Additional Information

The University of Michigan, with an operating budget of $9 billion, is a leader in higher education.  The Finance Division reports to the Executive Vice President and Chief Financial Officer, and partners with the University community to provide the financial infrastructure essential to being one of the world’s greatest public Universities.  We are comprised of several units including Treasury, Financial Operations, Procurement Services and Financial Analysis.  Comprised of several distinct divisions, we share a common set of values and goals.  For more information about the Finance Division, please go to

We offer an extensive total compensation package including competitive pay, two for one retirement contribution, a variety of health insurance options, and a generous vacation plan.  In addition, there are seven paid holidays and four paid season days.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.