The Event Planner position at University Unions and Events will be responsible for logistical planning and partner communication for events at the University of Michigan-Dearborn. This position reports to the University Unions & Events Sales and Event Services Manager and works with student organizations, UM-Dearborn departments, and external clients.
-Provide excellent customer service while responding to inquiries about event design, facilities and availability
-Engage with guests via phone, email and web, to coordinate event details and layouts, and create contracts for customers using event planning software
-Effectively and efficiently communicate comprehensive event details to customers and UM-Dearborn service delivery teams
-Participate in Event Services/Audio-Visual/Catering Forecast meetings as well as other meetings as needed
-Establish and maintain a cooperative communication relationship with our campus contracted catering provider
-Create, log and distribute event documents including agendas, memos, maps, diagrams, and other informational materials, with accuracy being key
-Create and maintain event and client histories.
-Create and post digital and directional signage as needed
-Conduct post event surveys with clients when necessary
-Prepare printed items for events as required
-Confirm and finalize event costs and payments with clients
-Assist in the design and implementation of marketing strategies.
-Build and maintain University Unions’ web & social media presence to support our marketing strategies while following University policies
-Provide on-site staffing for events as requested.
-Perform other duties as assigned
-2+ years of experience in event planning, university-based events, conferences, meetings, workshops and programs
-A bachelor's degree or an equivalent combination of education and experience is necessary
-Demonstrated success in team-based work environment is essential
-Demonstrated excellent interpersonal and customer service skills are required
-Proven leadership experience in event planning
-Strong time management, project management, and problem-solving skills
-Superior written and oral communication and proofreading skills
-Extensive knowledge and experience using Microsoft Office software, including MS Visio
-Experience with event management software for scheduling like EMS or RLive 25
-Experience gathering and disseminating information through various methods, including telephone, email, web, and in-person
-Ability to work with multiple groups and multi-task on projects, as well as capability of working independently and without direction
-Demonstrated ability to support and adhere to all University Unions & Events policies and procedures
-Significant knowledge of and familiarity with conference event-related equipment, including audio visual required
-Demonstrated record of improving sales and optimizing facility utilization
-Must be able to work a flexible schedule and may include early mornings, evenings, weekends, and holidays.
-Significant familiarity with University of Michigan-Dearborn policies and procedures
-Extensive knowledge and experience using EMS, or similar, event planning software
-Experience with web-based programs like Google Docs and Sheets
-Experience with website content management programs like Drupal, WordPress, etc.
-Experience with social media apps like Facebook, Instagram, & Twitter
-Demonstrated experience working with student employees imparting experiential learning and life-long business skills
NOTE: Must be able to work a flexible schedule and may include early mornings, evenings, weekends, and holidays.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.