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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Academic IT – 

The Academic IT (AcadIT) division in Health Information & Technology Services (HITS) serves both the education and research communities at the University of Michigan Medical School (UMMS). We engage faculty, students, and staff to provide a holistic portfolio of software and applications, infrastructure, device support, and custom projects to enable innovation and excellence. AcadIT is comprised of three areas that work in concert to provide support:  1) Application Services - focused on product management and support for vendor applications; 2) Software Delivery - focused on designing and building custom applications when a vendor solution is not available and offering secure application environments; 3) Technical Services & Engagement - focused on providing support for high-performance computing, device management, data integration, and scientific programming as well as proactive engagement.

Health Information Technology & Services (HITS) plays a role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.

Job Summary

We are looking for a dynamic, detail-oriented Business Analyst to join our Clinical Trials Management System team comprised of experienced business analysts and programmers to support the implementation and operations of an enterprise-wide eRegulatory application. You should be able to work independently, as well as with teams, and have the ability to communicate complex technical concepts to groups with diverse technical and non-technical backgrounds. We ask that you have a strong understanding of delivery of enterprise-class systems and support of the end-user community with demonstrated skills in establishing, building, and maintaining trusted relationships with a varied customer base.

Mission Statement

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three essential components; patient care, education, and research that together enhance our contribution to society.


  • Be a functional expert for the eRegulatory application and other Clinical Research Management Systems including ongoing use and Maintenance.
  • Work with customers to gather requirements for changes to business processes and information systems
  • Analyze business and user needs; Document functional requirements; Identify and resolve dependency and integration issues
  • Develop and document designs for workflows; identify areas for improvement and make recommendations for enhancements
  • Develop and maintain end user support materials and training modules
  • Create and managing all implementation and operational communications
  • Assist with all aspects of technical implementation including integrations, configuration changes, and electronic signature validation.
  • Manage all information assurance requirements
  • Execute test plans to support infrastructure, software upgrades, and releases
  • Provide daily operations and support for applications, evaluate problems and determine the priority of responding and follow up with customers on requests.
  • Facilitate an eRegulatory Super Users workgroup.


Required Qualifications*

  • A Bachelor’s degree in information systems and/or experience in education and research or a related field.
  • 5+ years relevant experience supporting Information Systems or business analysis in a complex health care system or academic institution.
  • 3+ years of experience in a wide variety of business analysis techniques including gathering, translating, prioritizing, and documenting requirements, data and system analysis, design, and system testing.
  • Demonstrates ability to conduct root-cause analysis for problems of varying levels of complexity. Can understand and clearly articulate business and technical concepts
  • Demonstrates ability to apply knowledge from new business domains
  • Respects diversity; demonstrates respect for and seeks the opinion of others; trusts and values each person’s contributions to the team, develops and maintains smooth, cooperative working relationships.

Desired Qualifications*

  • Experience in the field of research IT, research informatics, healthcare informatics, or clinical trials/clinical research conduct or administration.
  • Experience working with Clinical Trial Management IT solutions
  • Strong understanding of business systems analysis methodologies/best practices; Ability to investigate and resolve project issues in a timely manner.
  • Demonstrated skills in leading meetings, developing and delivering presentations, using formal/informal networks to accomplish tasks and objectives.
  • Experience with Articulate or other similar modular based or video software solution for development and maintenance of training materials
  • Experience with using ServiceNow, JIRA, or other ticketing systems

Work Schedule

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan.   

Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.


Additional Information

The University of Michigan offers a comprehensive bene?ts package to help you stay well, protect yourself and your family, and plan for a secure future. More details at 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.