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Job Summary

The Alumni Association of the University of Michigan (AAUM) is seeking an Alumni Education & Digital Events Assistant to join the Alumni Engagement team that is an integral part of the AAUM’s strategic plan.  The team is focused on engaging alumni around their success for a lifetime and connecting them to each other and the University.  In addition to the responsibilities and qualifications listed and most importantly, candidates must share and hold to the highest regard, the same values that are uniquely inherent to AAUM:

 

ALL IN

Believe in our mission

Be trustworthy and loyal to AAUM and each other

Be passionate about what we’re doing and be proud to be a part of it

Be an employee who goes above and beyond the call of duty

 

SERVING HEART

Be open and willing to listen to others and help in whatever way possible

You’re dedicated to selflessly following the Platinum Rule: treat others the way they want to be treated

Be willing to put the needs of alumni and staff colleagues ahead of your own, if that is what is best for AAUM

 

SOLUTION SEEKER

You’re a creative problem solver

You’re never satisfied with the status quo

You find a way to say yes

You embrace new ideas and approaches from different perspectives

You’re collaborative, flexible and adaptive

Who We Are

We enrich the University of Michigan’s impact by serving as an independent gateway for alums of all identities, backgrounds, and experiences – across the globe and in our neighborhoods – in order to create and deepen belonging to the Michigan Family, the Leaders and Best.

AAUM values a culture of diversity, equity, and inclusion. We are committed to the continual development of a diverse staff who thrive and contribute to a positive, equitable and inclusive environment.

Responsibilities*

Provide administrative support for the alumni education team and events team (specifically digital event support).

 

Characteristic Duties and Responsibilities:

Digital Event Support

  • Create and execute virtual events in Zoom; pull pre- and post- event reports; provide live event support; edit recording within platform, execute post-event communication via Zoom
  • Understand and implement technical requirements for each event, ensure appropriate set-up, testing and troubleshooting occurs
  • Attend pre- and post- event meetings (such as practice session(s) and debrief)

Alumni Education Support:

  • Assist with the management of the Alumni Education Gateway (AEG) including content review and upload, feeds, content identification and curation, editorial and proofreading oversight
  • Gather metrics and make reports
  • Execute schedules of content gathering including identifying relevant content for distribution
  • Work with the marketing and communications team to ensure all promotions are ready to deploy in a timely manner
  • Communicate with University Partners (internal and external) making sure partners are aware of editorial calendar, topics, request for content and gathering submissions, reporting on the success of campaigns

 

General Duties and Responsibilities:

  • Provide organizational leadership by demonstrating AAUM core values: All In, Serving Heart and Solution Seeker, and helping other staff members demonstrate those values.
  • Value and embrace different identities and diversity of thought recognizing that everyone has unique and different experiences that contribute to the best solution seeking and success for AAUM. 
  • Work with AAUM staff members to gain a clear and consistent understanding of the details of the strategic transformation and feel equal ownership of every piece of it, including pieces for which there is no direct responsibility.
  • Be inclusive and collaborative with every other member of the staff and every other team. Operate as a critical contributing member of the staff to complete objectives in many different areas in order to move the whole organization toward strategic transformation.
  • Support University Relations efforts by demonstrating AAUM value to campus units/partners (i.e., schools/colleges, campuses).
  • Participate in Salesforce Superuser Group; participate in weekly meetings about SF and the Events module.
  • Provide staff leadership and support for AAUM activities and events as necessary.
  • Provide appropriate support to the Alumni Association’s Board of Directors and its committees.
  • Complete special projects as assigned or required.
  • Participate in Alumni Association and University of Michigan committees as required.
  • Participate in appropriate team and staff meetings.
  • Remain knowledgeable about current trends and proficient with new technologies/resources.
  • Share knowledge through internal communications.
  • Represent the Alumni Association at University and Alumni functions as needed.
  • Support the Alumni Association strategic vision.

 

Supervision Received:

Direct supervision is received from the Event Coordinator and Alumni Education Manager.

 

Supervision Exercised:

May coordinate the work of some temporary staff/students.

Required Qualifications*

  • One + years of professional or relevant work experience in program development within higher education, student services, or other related fields is required or equivalent combination of education and experience.
  • Demonstrated ability to work in team environments.
  • Proficient in Microsoft Office/Suite (Excel, PowerPoint, etc.), Google Suite and Box file sharing service
  • An interest in or experience with engagement and communications including curation and engagement
  • Demonstrated commitment to high quality customer service and high levels of productivity.
  • Excellent interpersonal, organizational and communications, including ability to bring ideas to the team.
  • Exemplary ability to follow deadlines

Desired Qualifications*

  • Salesforce CRM familiarity is beneficial
  • Familiarity Google analytics and social media, management of dashboards
  • Familiar with wordpress or other publishing platforms
  • Experience with analytics and reporting metrics

Additional Information

This position may require some evening and weekend work. 

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.