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What You'll Do

Temp position responsibilities include but are not limited to the following:

  • Receive referrals for students who need on-campus Q&I housing.
  • Coordinate Q&I housing assignment, including contacting student via phone and email regarding quarantine & isolation housing, communicating with various campus partners in order to facilitate housing assignment and transportation, and referring student to other campus offices for on-going support and assistance
  • Enter and track information into Salesforce, shared documents, and other relevant databases
  • Assist with coordination of  meal delivery with attention to dietary needs
  • Respond to inquiries from students in quarantine/isolation regarding immediate basic needs, apartment repairs, supply, amenity, food needs, and connections to resources, etc.
  • Identify and communicate concerns and trends for students in quarantine/isolation for immediate resolution.
  • Communicate and coordinate Q&I housing check-in and check-out procedures and information pertinent to students’ stay in Q&I housing
  • As needed, assist in on-site delivery of of supplies and meals to Q&I housing units
  • Complete regular inventory of meals and supplies that are supplied by Q&I housing
  • Outreach to students in Q&I housing to provide support and connect with appropriate case management/critical incident response resources
  • Respond to other student needs, based upon referrals from the Contact Tracing Corps, Environment Health & Safety, and other units
  • Respond to Compliance and Accountability emails (daily normal volume is 20-40 a day, high volume is 100+)
  • Assist with data management projects as necessary

Skills You Have

  • Excellent interpersonal, organizational, planning, communication and problem solving skills, with an emphasis on commitment to customer service.

  • Ability to work under pressure and handle multiple tasks requiring a high degree of attention to detail.

  • Ability to complete work in timely manner and within deadlines

  • Significant experience with technology; such as spreadsheets, sharepoint, etc.

  • Manage competing priorities

  • Exercise discretion and professional judgement in providing supportive responses

  • Perform duties and conversations with a high level of professionalism and customer service.

  • Ability to work in a fast-paced environment

Desired Qualifications*

  • Bachelor's Degree or equivalent years (4+) of relevant experience

Work Schedule

Hours for the Q&I Coordination Center are:

Monday – Friday:        10:00 a.m. - 6:00 p.m.

Saturday & Sunday:   10:00 a.m. - 6:00 p.m.

Person(s) would work a combination of hours that includes Saturday and/or Sunday and some weekday evenings.

*Q&I Coordination Center hours will adjust as necessary, to be coordinated with the Contract Trace Corps and other services. 

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.