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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Manages and oversees the financial aid process for special programs and populations including study abroad, off-site education, predominantly online programs, veterans and military-affiliated students, and nontraditional student populations to ensure compliance with Federal, State and institutional laws, regulations and policies; represents the Office of Financial Aid on University Committees and with University Departments in regard to financial aid eligibility and these specialized populations; advises students and families on aid eligibility and options; supervises Financial Aid Administrators and assists with general management of Advising and Eligibility staff as part of the unit management team; evaluates processes and unit needs to identify efficiencies, innovations and recommend improvements to office leadership; provides expertise in financial aid eligibility determination and in client-service expectations.

Co-manages financial literacy educational programming, along with the Associate Director for Advising, Eligibility and Financial Wellness, particularly as it applies to specialized populations like study abroad.  Programs are directed at currently enrolled students and departmental units. 

This position is a 40 hour per week position, however; some programming may occur in the evening or on a weekend and therefore will require flexibility in scheduling work hours. 

Who We Are

Headed by the Vice Provost for Enrollment Management, the Office of Enrollment Management provides campus-wide leadership in executing the strategic recruitment, admission, enrollment, records management and student financial support functions for the university. OEM is committed to envisioning, creating, and sustaining an effort that will lead to the optimal academic, student, and staff experience through the development and implementation of data-driven strategies, collaborative partnerships, and sustained investments in technological resources and a talented and capable workforce. Our reporting units work strategically with the schools and colleges, leveraging expertise and best practices across the Offices of Admissions, New Student Programs, Financial Aid, and the Registrar.

OEM is committed to pursuing deliberate efforts to ensure that our campus is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by building a critical mass of diverse groups on campus including staff, students and creating a vibrant climate of inclusiveness, we can more effectively leverage the resources of diversity to advance our collective capabilities.

For more information about OEM including our diversity, equity and inclusion strategic plan visit the Enrollment Management website.




Special Programs and Populations

  • Develop, implement and manage the financial aid process for special programs and populations.  Supervise assigned staff members including but not limited to training, job assignments, customer service and performance management.
  • Represent the Office of Financial Aid on University Committees and with University Departments on policy related to student financial aid eligibility in these special programs and populations.
  • Maintain current knowledge of individual units, programming and financial aid eligibility policies for study abroad, off-site education, predominantly online programs, and nontraditional student populations.
  • Advise students, departments/academic counselors, and parents regarding eligibility for assistance.
  • Oversee both internal U-M study abroad eligibility processes and the consortium agreement process required for students participating in non-U-M study abroad opportunities.
  • Review and make recommendations for publications and documents used to advise and award financial aid for special programs and populations.
  •  Develop and deliver education programming to student groups or departmental units as requested. 
  • Advise Associate Director for Advising, Eligibility and Financial Wellness of any issues, concerns and recommendations for process improvement and policy/procedure updates.


25 %

Management and Supervision

  • Provides general supervision of daily activities within A&E unit. Assigns and monitors workflow, develops and documents procedures, provides general instruction/updates, facilitates communication with other OFA units, and advises Associate Director of issues/activities/concerns.
  • Supervises assigned FA staff.  Assists in hiring, selection and development of staff members including performance management.
  • Identifies issues and resolves problems.  Advises A&E staff on pertinent issues (e.g. regulations, statistics, processing issues/ concerns/ ideas, etc.) and develops recommendations for approval.  Makes recommendations to Associate Director regarding employment, annual performance evaluations and merit program.



Advising and Eligibility 

  • Manages escalated customer contact issues and complex financial aid problems in addition to hearing director-level appeals.
  • Processes financial aid application materials, including initial review, packaging, verification and follow-up.
  • Counsels and advises students and parents on available financial aid.  Assists students in making responsible financial decisions and in determining the possible effects in related areas.  Refers student to other offices and agencies as appropriate.



Additional Responsibilities 

  • Act in lieu of Associate Director, Senior Associate Director or Director as needed to represent the Office of Financial Aid at meetings, councils and/or professional events.
  • Maintains thorough knowledge of federal, state and University policies and regulations governing financial aid programs.
  • Represent the unit at work coordination meetings and participates as a task team member.  Represents OFA at professional conferences, workshops and other professional development activities as appropriate.
  • Other duties as assigned.



Required Qualifications*

  • Bachelor’s Degree and minimum of 3 years of financial aid experience.
  • Strong foundation in customer service and/or counseling.
  • Demonstrated understanding of related Federal regulations and University policies.
  • Outstanding verbal and written communication skills and strong interpersonal skills.
  • The ability to manage and organize complex information; ability to use analysis and critical thinking skills to solve problems.
  • Demonstrated commitment to diversity and equal opportunity. Experience with students and work environments of a diverse background.

Desired Qualifications*

  • Some previous supervisory experience. 
  • Experience administering financial aid for specialized programs and/or populations.
  • Demonstrated ability to incorporate innovative practices into the workplace to enhance effectiveness and efficiency.
  • Working knowledge of PeopleSoft

Additional Information

Supervision Exercised: Direct supervision of the daily activities of A&E staff in coordination with the other assistant directors in the unit. 

Supervision Received:  Position is supervised by the Associate Director for Advising and Eligibility.


Please note, there is a need for the selected candidate to secure reliable internet access/wifi due to the current hybrid work arrangement. This position is traditionally expected to work on-campus, and new hires may be expected to work at home and within the office following public health and University guidelines.


Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:


Generous time off

A retirement plan that provides two-for-one matching contributions with immediate vesting

Many choices for comprehensive health insurance

Life insurance

Long-term disability coverage

Flexible spending accounts for healthcare and dependent care expenses

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.