How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should outline skills and experience that directly relate to the Internal Communications Specialist position.
The hiring process will measure the following competencies:
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Candidates will be required to submit a video presentation answering pre-screening questions through a third party vendor (no cost to applicant).
Under the direction of the Strategic Communications Director, the DPSS Internal Communications Specialist develops and executes an effective internal strategic communications plan as well as assists with external communication efforts.
The primary focus of the position is to create and disseminate content that informs DPSS employees about Division news and updates and helps to ensure that members of the Division are working collaboratively towards common goals. This includes collaborating with leadership and assigned staff to gather information, write and edit content, and produce a divisional newsletter. This position will also be responsible for implementing employee satisfaction surveys and polls, organizing dynamic employee engagement activities and pursuing innovative methods to communicate. Our goal is to increase internal communication efforts across the division to aid in accomplishing our external goal of partnering with our community to prevent the predictable, protect where vulnerable and prepare for the unexpected
This position reports to the DPSS Director of Strategic Communications.
What You'll Do
Roles & Responsibilities
- Create an internal communications strategy in conjunction with the current DPSS strategic plan
- Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders
- Plan, edit and write content for a variety of internal communications mediums, such as a staff intranet, newsletter or regular email bulletin according to DPSS & U-M guidelines and creative strategy
- Manage the communication and coordination efforts between Strategic Communications and selected divisional staff at each department level to provide departmental updates for division-wide dissemination
- Coordinate with the Content Specialist to take advantage of opportunities to utilize external communication modes, like social media, to highlight and showcase staff
- Ensure internal communications messages are consistent across all mediums and for different departments of the organization
- Administer employee satisfaction surveys, responds to feedback from staff and adjusts communications content accordingly
- Organize dynamic employee engagement activities that promote service and foster relationship-building
- Report monthly KPIs & analytics for DPSS leadership
- Create and maintain editorial calendars
- Facilitate the approval process of written content
- Review content for errors before seeking approval, printing or publishing
- Creating other communications collateral, reports, presentations and other assignments as necessary
- Perform other duties as required or assigned which are reasonably within the scope of the duties enumerated above
The University of Michigan Division of Public Safety and Security supports the mission of the University as a partner serving to ensure a safe and secure environment while improving the quality of life for all those living, learning, working, healing and visiting within our community.
- Undergraduate degree in journalism, communications, political science or related field required
- Minimum of at least three years’ experience in a progressively responsible writer, editor, digital marketing, or related position, preferably in higher education and/or other safety and security setting
- Excellent verbal and written communication skills, proficient in spelling, grammar, punctuation, and style necessary
- Demonstrated success in communicating and creating for websites, social media and/or internal newsletters
- Capacity for brainstorming and contributing to creative problem-solving among colleagues representing a variety of disciplines, including subject matter experts, editors, videographers/photographers, graphic designers and web developers
- Ability to give and receive feedback, while keeping an open-mind
- Success at setting and managing priorities (for self and for projects), handling multiple assignments and deadlines, while operating in a flexible, professional manner
- Experience with Google Apps for work and web content management systems required
- Detail-oriented, but able to see the bigger picture
- Occasionally available outside normal business hours
- Ability to complete projects by applicable deadlines
- An advanced degree or comparable certification, training or educational experience in communications, English, creative writing, journalism, marketing or other related field is preferred
- Passion for communications, innovation, and safety and security topics
- Experience working with law enforcement and/or security personnel as well as photographers, printers, writers and marketing specialist is also preferred
- Well versed in safety and security issues
- Accustomed to the strategic use of social platforms for awareness, education, reputation management and customer service
- Knowledgeable about and able to report on current trends and best practices in social media, digital content, and emerging technologies
- Capable of creating content for a variety of platforms, including, but not limited to: website, social media, leadership presentations, reports, newsletters and educational print materials
- Familiarity with the University of Michigan brand and working knowledge of university policies and procedures
All members of the Division of Public Safety and Security (DPSS) are considered Campus Security Authorities (CSAs) under The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.
As such, you are required to report Clery reportable offenses that come to your attention. DPSS employees are required to complete Clery Compliance Training within the first 14 days of employment and annually thereafter.
Job openings are posted for a minimum of seven calendar days. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.