How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan-Dearborn is looking for a full time junior CRM Systems Analyst to join our 4-person CRM team within Information Technology Services. This team builds and supports Salesforce functionality that enables students to apply for admission to our institution and also (as of August 2021) runs our new student portal, advising system, strategic communications, and our student-facing knowledge base, chatbot, and ticketing system to answer student questions.
Salesforce is a rapidly-growing tool across many industries, and this is a great opportunity to learn Salesforce skills and contribute to the University’s strategic goals of student engagement and retention. Experience with Salesforce tools is not required; training will be provided.
This role will require excellent collaboration with cross functional teams to ensure the University is leveraging the delivered functionality effectively. This role will also aid in building and rolling out new functionality using the “low-code” Salesforce application development environment.
This position will specifically focus on the Recruiting and Admissions functionality within the CRM environment and serve as a backup to other CRM functions.
This position reports to the CRM Solution Architect.
This is a 2-year term-limited position with possibility of extension. The position is eligible for University benefits, including a tuition benefit that would allow you to complete your bachelor’s or master’s degree at UM-Dearborn at minimal cost. This position is considered to be non-exempt under FLSA classification.
The position has the possibility of working in a hybrid, flexible environment with 2-4 days a week working remotely, depending on employee preference.
Provide support for current CRM operations, functionality, and users
Identify, troubleshoot, propose, and build fixes for issues
Build relationships with power and end users
Serve as a Salesforce Administrator
Load data into systems at the request of stakeholders while maintaining a high level of data integrity
Perform Tier 1 support for CRM Team tickets and issues
Ensure CRM functionality is operational and sustainable
Application Build / Project Work
Collaborate with the business and technical teams to build solutions and drive implementation
Design, build, and implement solutions under the general supervision of the CRM Solution Architect
Collaborate with stakeholders on Business Analysis
Document processes and functionality
Learn and maintain Salesforce knowledge and skills to become a subject matter expert for our Salesforce instances
Stay current with relevant industry updates
Cross train within the CRM Team
Bachelor’s Degree in Computer Science, Information Systems, or a related analytical field, or equivalent combination of education and experience.
Excellent communication, analytical, logical, and problem solving skills
High attention to detail
Strong desire to learn new technical skills in a “low code” application development environment that utilizes “drag-and-drop” as well as configuration to create user applications
Ability to work well independently and within a team
Ability to effectively explain complex ideas to different audiences
Exposure to Salesforce Platform (Sales Cloud/Service Cloud/Community Cloud/Marketing Cloud)
Exposure to Programming Languages (APEX)
Exposure to ETL Tools (Informatica, Axiom)
Exposure to Databases and/or Data Architecture
Exposure to Data Loader, Data Import Wizard, Demand Tools, OwnBackup
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.