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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan-Dearborn is looking for a full time  junior CRM Systems Analyst to join our 4-person CRM team within Information Technology Services. This team builds and supports Salesforce functionality that enables students to apply for admission to our institution and also (as of August 2021) runs our new student portal, advising system, strategic communications, and our student-facing knowledge base, chatbot, and ticketing system to answer student questions.

Salesforce is a rapidly-growing tool across many industries, and this is a great opportunity to learn Salesforce skills and contribute to the University’s strategic goals of student engagement and retention. Experience with Salesforce tools is not required; training will be provided.

This role will require excellent collaboration with cross functional teams to ensure the University is leveraging the delivered functionality effectively. This role will also aid in building and rolling out new functionality using the “low-code” Salesforce application development environment.

This position will specifically focus on the Recruiting and Admissions functionality within the CRM environment and serve as a backup to other CRM functions.

This position reports to the CRM Solution Architect.

This is a 2-year term-limited  position with possibility of extension. The position is eligible for University benefits, including a tuition benefit that would allow you to complete your bachelor’s or master’s degree at UM-Dearborn at minimal cost. This position is considered to be non-exempt under FLSA classification.

The position has the possibility of working in a hybrid, flexible environment with 2-4 days a week working remotely, depending on employee preference.

 

Responsibilities*

  • Application Support

    • Provide support for current CRM operations, functionality, and users

    • Identify, troubleshoot, propose, and build fixes for issues

    • Build relationships with power and end users

    • Serve as a Salesforce Administrator

    • Load data into systems at the request of stakeholders while maintaining a high level of data integrity

    • Perform Tier 1 support for CRM Team tickets and issues

    • Ensure CRM functionality is operational and sustainable

  • Application Build / Project Work

    • Collaborate with the business and technical teams to build solutions and drive implementation

    • Design, build, and implement solutions under the general supervision of the CRM Solution Architect

    • Collaborate with stakeholders on Business Analysis

    • Document processes and functionality

  • Professional Development 

    • Learn and maintain Salesforce knowledge and skills to become a subject matter expert for our Salesforce instances

    • Stay current with relevant industry updates

    • Cross train within the CRM Team

Required Qualifications*

Bachelor’s Degree in Computer Science, Information Systems, or a related analytical field, or equivalent combination of education and experience.

Excellent communication, analytical, logical, and problem solving skills

High attention to detail

Strong desire to learn new technical skills in a “low code” application development environment that utilizes “drag-and-drop” as well as configuration to create user applications

Ability to work well independently and within a team

Ability to effectively explain complex ideas to different audiences

 

Desired Qualifications*

Exposure to Salesforce Platform (Sales Cloud/Service Cloud/Community Cloud/Marketing Cloud)

Exposure to Programming Languages (APEX)

Exposure to ETL Tools (Informatica, Axiom)

Exposure to Databases and/or Data Architecture

Exposure to Data Loader, Data Import Wizard, Demand Tools, OwnBackup

 

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.