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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


Provide clinical business process support in a busy Reproductive Endocrinology and Infertility Clinic.  Provide excellent customer service to patients by facilitating business processes including scheduling appointments by phone and in person, and performing check in and check out.  Schedule various complex procedures and instruct patients in proper test preparation.  Complete financial documents and collect payments from patients using established guidelines.  Triage patient phone calls based on clinic policies.  Verify insurance eligibility, ensure referral and other authorization requirements are met for optimal reimbursement.  Provide general clinic clerical duties as assigned to include communicating via the electronic medical record. 

Required Qualifications*

The individual chosen will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff.  Strong interpersonal and organization skills.  Must be organized, multi-tasking self-starter and self-motivated with strong problem solving skills.  Must be able to work very well with others in a close team setting and be able to accept direction from multiple sources and prioritize tasks.  Position requires individual to be flexible and exhibit professionalism in all interactions and communications.  Strong and effective communication skills.  Demonstrates active listening, written, verbal and information technology skills.  Working knowledge of basic medical terminology.    

Patient Services Associate Requires:

  • High School Diploma or GED.
  • 2-3 years of experience.  

Desired Qualifications*

More than 3 years' experience in a medical office setting.  Knowledge of medical insurances as they pertain to a specialty department.  Knowledge of University Policies and Procedures.  Strongly prefer current or recent experience in a Michigan Medicine ambulatory care clinic setting and trained in Cadence, check-in and check-out within MiChart.  Familiar with MiChart work queues.  Comfortable using Aspect phone system.   

Work Schedule

This is a 40 hour per week position and will have variable/flexible weeday daytime schedule determined by the clinic demand and include approximately 1 out of 5 scheduled Saturday and Sunday mornings.

Work Locations

Center for Reproductive Medicine, Briarwood Bldg 1, Suite B, 475 Market Place, Ann Arbor, MI  48108,

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job postings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.